TM
Thato M
1 reviews | Active since Aug 2025
28 Apr 2026, 10:06
BAD SERVICE
I paid for my service to be reconnecter via Mweb,due to technical issues... they couldn't help me...I then logged a call for my refund to be processed and was told it will take 15 business working days. To this day my refund hasn't been processed when I call I get send from pillar to post... either I'm told they are trying to find out what's the hold up or that vuma should refund me... I'm extremely dissapointed as I never gave them issues when I paid for this service...I want my MONEY
Helpful (0)
Replies (8)0
Replies (8)
Mweb's replyOfficial
28 Apr 2026, 10:20Hi Thato,
Thank you for taking the time to share your experience with us. We understand how upsetting and frustrating this situation has been, especially after making payment in good faith and then struggling to receive both assistance and clear feedback on your refund.
The matter has been escalated to the team that handles refunds to urgently follow up on your request and provide you with a direct update on the status of your refund. They are best placed to clarify the next steps and ensure this is brought to resolution. Your feedback around being transferred between teams and receiving inconsistent information is important and will be shared with our Service Quality Team for review and improvement.
If you require any further assistance, you’re welcome to engage with us via Hello Peter and our team will assist where possible.
Kind regards,
Mweb Team
Thank you for taking the time to share your experience with us. We understand how upsetting and frustrating this situation has been, especially after making payment in good faith and then struggling to receive both assistance and clear feedback on your refund.
The matter has been escalated to the team that handles refunds to urgently follow up on your request and provide you with a direct update on the status of your refund. They are best placed to clarify the next steps and ensure this is brought to resolution. Your feedback around being transferred between teams and receiving inconsistent information is important and will be shared with our Service Quality Team for review and improvement.
If you require any further assistance, you’re welcome to engage with us via Hello Peter and our team will assist where possible.
Kind regards,
Mweb Team
Mweb's reply28 Apr 2026, 10:20
Official
Hi Thato,
Thank you for taking the time to share your experience with us. We understand how upsetting and frustrating this situation has been, especially after making payment in good faith and then struggling to receive both assistance and clear feedback on your refund.
The matter has been escalated to the team that handles refunds to urgently follow up on your request and provide you with a direct update on the status of your refund. They are best placed to clarify the next steps and ensure this is brought to resolution. Your feedback around being transferred between teams and receiving inconsistent information is important and will be shared with our Service Quality Team for review and improvement.
If you require any further assistance, you’re welcome to engage with us via Hello Peter and our team will assist where possible.
Kind regards,
Mweb Team
Thank you for taking the time to share your experience with us. We understand how upsetting and frustrating this situation has been, especially after making payment in good faith and then struggling to receive both assistance and clear feedback on your refund.
The matter has been escalated to the team that handles refunds to urgently follow up on your request and provide you with a direct update on the status of your refund. They are best placed to clarify the next steps and ensure this is brought to resolution. Your feedback around being transferred between teams and receiving inconsistent information is important and will be shared with our Service Quality Team for review and improvement.
If you require any further assistance, you’re welcome to engage with us via Hello Peter and our team will assist where possible.
Kind regards,
Mweb Team
TM
Thato M's updateReviewer Update
28 Apr 2026, 10:42I have called 3 x today and your billing departmen keeps hanging up on me immediately when I explain that I want my refund... this is of the highest inconvenience as I am still spending money to call in yet I paid for a service that was never rendered to me .. why does this have to take so long when it was states my account will be refunded in 15 days
TM
Thato M's update28 Apr 2026, 10:42
Reviewer Update
I have called 3 x today and your billing departmen keeps hanging up on me immediately when I explain that I want my refund... this is of the highest inconvenience as I am still spending money to call in yet I paid for a service that was never rendered to me .. why does this have to take so long when it was states my account will be refunded in 15 days
TM
Thato M's updateReviewer Update
28 Apr 2026, 10:44On top of that I keep getting the same reply, that I will get an email from payfast... still nothing...I WANT MY MONEY BACK
TM
Thato M's update28 Apr 2026, 10:44
Reviewer Update
On top of that I keep getting the same reply, that I will get an email from payfast... still nothing...I WANT MY MONEY BACK
Mweb's replyOfficial
28 Apr 2026, 11:18Hi Thato,
Thank you for coming back to us and for clearly explaining what you’ve been experiencing. We understand how upsetting and inconvenient this has been, especially having calls end abruptly while you’re trying to follow up on a refund for a service that was never rendered.
Please be assured that your refund query remains actively escalated with the team that handles refunds, and the repeated difficulties you’ve had with reaching the billing department and receiving the same Payfast messaging have been noted. The team has been asked to take ownership of this matter and provide you with direct feedback, so that you are not left chasing for updates or explanations.
Kind regards,
Mweb Team
Thank you for coming back to us and for clearly explaining what you’ve been experiencing. We understand how upsetting and inconvenient this has been, especially having calls end abruptly while you’re trying to follow up on a refund for a service that was never rendered.
Please be assured that your refund query remains actively escalated with the team that handles refunds, and the repeated difficulties you’ve had with reaching the billing department and receiving the same Payfast messaging have been noted. The team has been asked to take ownership of this matter and provide you with direct feedback, so that you are not left chasing for updates or explanations.
Kind regards,
Mweb Team
Mweb's reply28 Apr 2026, 11:18
Official
Hi Thato,
Thank you for coming back to us and for clearly explaining what you’ve been experiencing. We understand how upsetting and inconvenient this has been, especially having calls end abruptly while you’re trying to follow up on a refund for a service that was never rendered.
Please be assured that your refund query remains actively escalated with the team that handles refunds, and the repeated difficulties you’ve had with reaching the billing department and receiving the same Payfast messaging have been noted. The team has been asked to take ownership of this matter and provide you with direct feedback, so that you are not left chasing for updates or explanations.
Kind regards,
Mweb Team
Thank you for coming back to us and for clearly explaining what you’ve been experiencing. We understand how upsetting and inconvenient this has been, especially having calls end abruptly while you’re trying to follow up on a refund for a service that was never rendered.
Please be assured that your refund query remains actively escalated with the team that handles refunds, and the repeated difficulties you’ve had with reaching the billing department and receiving the same Payfast messaging have been noted. The team has been asked to take ownership of this matter and provide you with direct feedback, so that you are not left chasing for updates or explanations.
Kind regards,
Mweb Team
TM
Thato M's updateReviewer Update
28 Apr 2026, 12:38One of your agents is logging another call with a reference MWB***3...I've been instructed to wait another 15 days... please note I paid in February, this is going into the 3rd month of me waiting... this is unacceptable!!!
TM
Thato M's update28 Apr 2026, 12:38
Reviewer Update
One of your agents is logging another call with a reference MWB***3...I've been instructed to wait another 15 days... please note I paid in February, this is going into the 3rd month of me waiting... this is unacceptable!!!
Mweb's replyOfficial
28 Apr 2026, 12:50Hi Thato,
We fully understand how unacceptable this feels, especially knowing that you made payment as far back as February and are now being asked to wait yet again. Your frustration is completely valid.
Please be assured that this has not been ignored. The agent has escalated the matter with urgency, clearly highlighting that this is an ongoing issue, now entering its third month. The request logged under reference MWB***3 has been flagged as critical, and the responsible team has been asked to actively follow the progress and provide you with feedback directly as the ticket moves forward, so you are not left without updates.
Kind regards,
Mweb Team
We fully understand how unacceptable this feels, especially knowing that you made payment as far back as February and are now being asked to wait yet again. Your frustration is completely valid.
Please be assured that this has not been ignored. The agent has escalated the matter with urgency, clearly highlighting that this is an ongoing issue, now entering its third month. The request logged under reference MWB***3 has been flagged as critical, and the responsible team has been asked to actively follow the progress and provide you with feedback directly as the ticket moves forward, so you are not left without updates.
Kind regards,
Mweb Team
Mweb's reply28 Apr 2026, 12:50
Official
Hi Thato,
We fully understand how unacceptable this feels, especially knowing that you made payment as far back as February and are now being asked to wait yet again. Your frustration is completely valid.
Please be assured that this has not been ignored. The agent has escalated the matter with urgency, clearly highlighting that this is an ongoing issue, now entering its third month. The request logged under reference MWB***3 has been flagged as critical, and the responsible team has been asked to actively follow the progress and provide you with feedback directly as the ticket moves forward, so you are not left without updates.
Kind regards,
Mweb Team
We fully understand how unacceptable this feels, especially knowing that you made payment as far back as February and are now being asked to wait yet again. Your frustration is completely valid.
Please be assured that this has not been ignored. The agent has escalated the matter with urgency, clearly highlighting that this is an ongoing issue, now entering its third month. The request logged under reference MWB***3 has been flagged as critical, and the responsible team has been asked to actively follow the progress and provide you with feedback directly as the ticket moves forward, so you are not left without updates.
Kind regards,
Mweb Team
TM
Thato M's updateReviewer Update
30 Apr 2026, 01:42It has been 2 days of no communication from MWEB,yet I'm expected to still chase after you for feedback and to get my money back...close to 2 months of asking for refund yet nothing has been resolved...this is ridiculous
TM
Thato M's update30 Apr 2026, 01:42
Reviewer Update
It has been 2 days of no communication from MWEB,yet I'm expected to still chase after you for feedback and to get my money back...close to 2 months of asking for refund yet nothing has been resolved...this is ridiculous
Mweb's replyOfficial
30 Apr 2026, 08:56Hi Thato,
We completely understand how upsetting it is to have to keep chasing feedback, especially when this matter has been ongoing for close to two months and involves a refund you have been waiting on for far too long.
We want to reassure you that our Refunds Team is actively looking into your request to ensure there are no further delays. At present, they are awaiting an additional update from Vumatel. As soon as this update is received, you will be contacted with clear feedback on the next steps, so you are not left in the dark.
Kind regards,
Mweb Team
We completely understand how upsetting it is to have to keep chasing feedback, especially when this matter has been ongoing for close to two months and involves a refund you have been waiting on for far too long.
We want to reassure you that our Refunds Team is actively looking into your request to ensure there are no further delays. At present, they are awaiting an additional update from Vumatel. As soon as this update is received, you will be contacted with clear feedback on the next steps, so you are not left in the dark.
Kind regards,
Mweb Team
Mweb's reply30 Apr 2026, 08:56
Official
Hi Thato,
We completely understand how upsetting it is to have to keep chasing feedback, especially when this matter has been ongoing for close to two months and involves a refund you have been waiting on for far too long.
We want to reassure you that our Refunds Team is actively looking into your request to ensure there are no further delays. At present, they are awaiting an additional update from Vumatel. As soon as this update is received, you will be contacted with clear feedback on the next steps, so you are not left in the dark.
Kind regards,
Mweb Team
We completely understand how upsetting it is to have to keep chasing feedback, especially when this matter has been ongoing for close to two months and involves a refund you have been waiting on for far too long.
We want to reassure you that our Refunds Team is actively looking into your request to ensure there are no further delays. At present, they are awaiting an additional update from Vumatel. As soon as this update is received, you will be contacted with clear feedback on the next steps, so you are not left in the dark.
Kind regards,
Mweb Team