SK
Shaeed K
1 reviews | Active since Dec 2024
07 Sept 2026, 12:08
Bad service
The debit order went on the 1st of September 2026. On the 3rd it said debit order unpaid yet it was paid on the first. Thereafter today I get a SMS to say that I have to pay an early cancellation fee yet I have not put in any request to cancel. I am unable to get assistance on the phone. Can someone please call me at ***
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Replies (2)
Mweb's replyOfficial
07 Sept 2026, 12:23Hi Shaeed,
We understand how concerning it must be to receive notifications about an unpaid debit order, a suspended service, and an early cancellation fee when the debit order was successfully deducted and no cancellation request has been submitted. Situations involving billing and account status should be clear and easy to understand, and we can appreciate the uncer*****y this has caused.We have requested that our Finance Team urgently review the account, including the debit order payment, service status, and the cancellation fee notification. They will investigate the matter and provide feedback directly to the account holder once their review has been completed.Should you require any additional assistance, please feel free to contact us via direct message, and we'll gladly assist further.
Kind regards,
Mweb Team
We understand how concerning it must be to receive notifications about an unpaid debit order, a suspended service, and an early cancellation fee when the debit order was successfully deducted and no cancellation request has been submitted. Situations involving billing and account status should be clear and easy to understand, and we can appreciate the uncer*****y this has caused.We have requested that our Finance Team urgently review the account, including the debit order payment, service status, and the cancellation fee notification. They will investigate the matter and provide feedback directly to the account holder once their review has been completed.Should you require any additional assistance, please feel free to contact us via direct message, and we'll gladly assist further.
Kind regards,
Mweb Team
Mweb's reply07 Sept 2026, 12:23
Official
Hi Shaeed,
We understand how concerning it must be to receive notifications about an unpaid debit order, a suspended service, and an early cancellation fee when the debit order was successfully deducted and no cancellation request has been submitted. Situations involving billing and account status should be clear and easy to understand, and we can appreciate the uncer*****y this has caused.We have requested that our Finance Team urgently review the account, including the debit order payment, service status, and the cancellation fee notification. They will investigate the matter and provide feedback directly to the account holder once their review has been completed.Should you require any additional assistance, please feel free to contact us via direct message, and we'll gladly assist further.
Kind regards,
Mweb Team
We understand how concerning it must be to receive notifications about an unpaid debit order, a suspended service, and an early cancellation fee when the debit order was successfully deducted and no cancellation request has been submitted. Situations involving billing and account status should be clear and easy to understand, and we can appreciate the uncer*****y this has caused.We have requested that our Finance Team urgently review the account, including the debit order payment, service status, and the cancellation fee notification. They will investigate the matter and provide feedback directly to the account holder once their review has been completed.Should you require any additional assistance, please feel free to contact us via direct message, and we'll gladly assist further.
Kind regards,
Mweb Team
Mweb's replyOfficial
07 Sept 2026, 15:17Hi Shaeed,
We can confirm that your account is currently being actively reviewed by our Finance Team as a matter of priority. They are investigating the debit order payment, service status, and cancellation fee notification to ensure that all information on the account is accurate. Once the review has been completed, a member of the Finance Team will contact the account holder directly to provide feedback and discuss the outcome. We understand the urgency of this matter and appreciate your continued patience while the investigation is underway.
Kind regards,
MWEB Team
We can confirm that your account is currently being actively reviewed by our Finance Team as a matter of priority. They are investigating the debit order payment, service status, and cancellation fee notification to ensure that all information on the account is accurate. Once the review has been completed, a member of the Finance Team will contact the account holder directly to provide feedback and discuss the outcome. We understand the urgency of this matter and appreciate your continued patience while the investigation is underway.
Kind regards,
MWEB Team
Mweb's reply07 Sept 2026, 15:17
Official
Hi Shaeed,
We can confirm that your account is currently being actively reviewed by our Finance Team as a matter of priority. They are investigating the debit order payment, service status, and cancellation fee notification to ensure that all information on the account is accurate. Once the review has been completed, a member of the Finance Team will contact the account holder directly to provide feedback and discuss the outcome. We understand the urgency of this matter and appreciate your continued patience while the investigation is underway.
Kind regards,
MWEB Team
We can confirm that your account is currently being actively reviewed by our Finance Team as a matter of priority. They are investigating the debit order payment, service status, and cancellation fee notification to ensure that all information on the account is accurate. Once the review has been completed, a member of the Finance Team will contact the account holder directly to provide feedback and discuss the outcome. We understand the urgency of this matter and appreciate your continued patience while the investigation is underway.
Kind regards,
MWEB Team