TP
Tjaart P
1 reviews | Active since Oct 2016
01 Sept 2026, 11:26
Bad Service
I am struggling for the last week to get hold of Mweb. You can phone the number you will hold 25min plus no one will pick up. I did it maybe 8 times. I must get a new rooter, even on the chat they don’t answer you. It’s really very bad not to speak to your services provide.
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Mweb's replyOfficial
01 Sept 2026, 11:46Hi Tjaart,
We understand how frustrating it can be when you're trying to get an update on a router request and are unable to reach the team for assistance. Having access to timely support is important, and we appreciate the opportunity to look into this for you. There is currently an open request with our Retentions Team regarding your router query. To help move things along, the matter has been escalated for urgent follow-up on the status of your request.Your feedback regarding your support experience will also be shared with our Service Quality Team for review and improvement, as we continuously work to enhance the service we provide.Should you require any additional assistance, please feel free to reach out to us via direct message, and we'll gladly assist further.
Kind regards,
Mweb Team
We understand how frustrating it can be when you're trying to get an update on a router request and are unable to reach the team for assistance. Having access to timely support is important, and we appreciate the opportunity to look into this for you. There is currently an open request with our Retentions Team regarding your router query. To help move things along, the matter has been escalated for urgent follow-up on the status of your request.Your feedback regarding your support experience will also be shared with our Service Quality Team for review and improvement, as we continuously work to enhance the service we provide.Should you require any additional assistance, please feel free to reach out to us via direct message, and we'll gladly assist further.
Kind regards,
Mweb Team
Mweb's reply01 Sept 2026, 11:46
Official
Hi Tjaart,
We understand how frustrating it can be when you're trying to get an update on a router request and are unable to reach the team for assistance. Having access to timely support is important, and we appreciate the opportunity to look into this for you. There is currently an open request with our Retentions Team regarding your router query. To help move things along, the matter has been escalated for urgent follow-up on the status of your request.Your feedback regarding your support experience will also be shared with our Service Quality Team for review and improvement, as we continuously work to enhance the service we provide.Should you require any additional assistance, please feel free to reach out to us via direct message, and we'll gladly assist further.
Kind regards,
Mweb Team
We understand how frustrating it can be when you're trying to get an update on a router request and are unable to reach the team for assistance. Having access to timely support is important, and we appreciate the opportunity to look into this for you. There is currently an open request with our Retentions Team regarding your router query. To help move things along, the matter has been escalated for urgent follow-up on the status of your request.Your feedback regarding your support experience will also be shared with our Service Quality Team for review and improvement, as we continuously work to enhance the service we provide.Should you require any additional assistance, please feel free to reach out to us via direct message, and we'll gladly assist further.
Kind regards,
Mweb Team