Bad service

I have paid my reconnection fee on the 7 February. I am still without wifi. You can contact them and you hold on forever and when you do get through they put You through to another person. So I have paid R823 from the 7th Feb to have no internet since. I'm fed up on trying to solve this issue . I have never had such poor service from them before. They tell me they have to install a new line it's been 2 weeks and nothing is happening. Pathetic service really

Lynette ***