Bad Service

I had a month to month contract with Vumatel and Mweb on the 26 of May 2024 there was service disruption meaning there was no service, then on the 27 of May I logged a call with MWEB and I was told they will try to do it remotely but I was still not connected on the 29 of May I followed up on the calls that I have made and I was told they will escalate it. On the 30th I called again I was told they wont be able to fix the problem because they cant send their team to Khayelitsha so I asked if I were to cancel will they refund me for the weeks left they said yes, so as from 30 of May until today I haven't received my refund because on emails MWEB says its Vumatel's responsibility to refund me and Vumatel is saying its MWEB's responsibility