Bad service

I ordered fibre and the modem was delivered in 1 day, I was promised that the technicians will come out to install in 10 days. After a few day I was tracked my order and a message popped up stating that tey installer is trying to get hold of me but couldn’t.

I called Mweb to clarify the situation and was promised that the installation will be done, I just need to wait for a call. 2 weeks later I called Mweb again to notify them that no one came out, the person I spoke to assured me that she is going to escalate this matter and my fibre will be installed. 2 weeks later I get a statement with 0 balance, I then called Mweb again and got the same story.

Another week passed this time I got a message stating that my fibre is active, and a few minutes later I received an invoice. I again called them to tell them the fibre was not installed, I was tiled that there is an active fibre on the property, I clarified with them that I app**** for myself as I’m in the cottage at the back. The main house has its own fibre.

The lady assured me once again that the matter will be sorted out. It’s 2 months later and nothing has been done, I received another bill from them. They are charging me for a service that is not active