Bad service

On 13th of November 2025, I activated a fibre line with Mweb. I struggled to connect and realised that a cable was pulled out, I called the customer care line on Saturday and could not get through. I called again on Monday morning a ticket was logged for me. I have been calling them to follow up on my complaint to see if a technician has been allocated for my complaint. I got a call today at 14:00 and was told that a technician will be sent to fix the problem shortly, I waited until 17:00 I call again and was told that it was escalated and will be called back. I am still waiting.