BAD SERVICE

I HAVE NOT BEEN ABLE TO WORK FOR 2 DAYS NOW!!! THE AGENT TOLD ME THERE IS NOTHING THAT CAN BE DONE AND I MUST CALL BACK THE NEXT DAY. I HAVE ASKED TO SPEAK TO A MANAGER AND HE SAID THE MATTER HAS BEEN ESCALATED AND THERE IS NO ONE I CAN SPEAK TO. I NEED A TECHNICIAN TO ATTEND TO THIS NOW. I CANNOT WORK WITHOUT THE INTERNET THIS AFFECTS MY DAILY INCOME MWB***6