Bad Service by Mweb

Good day I am a MWEB client (Account number: ***4) for a few years and my problems started a month ago. I had a VUMA fibre line and recently changed to OPENSERVE as it is cheaper than VUMA. I did the pre-order on the MWEB website. MWEB contacted me regarding the order and asked me if I also want a new router. I told them yes, but explained that I bought myself a new router as the previous one given to me by MWEB is not working that great (also give them the model of the router). They confirmed that they will send me a router and that it will not be the same. Openserve was then activated on 09/07/2021. Since then I had to phone MWEB a few times with no success. Firstly to my surprise I received the same router that was given to me as i told them i don't want. I queried this with MWEB sales and i was told it will be referred to management, i was called back, and asked more information, To date i am still waiting on feedback on my enquiry. Secondly i received my new account and i contacted MWEB to enquire. They told me that they are blling me for the VUMA & OPENSERVE Line. I asked them to immediately cancel the Vuma line. This was days ago and still not cancelled (this was also followed up o Monday again). As i am streaming, i had to contact MWEB again as everything is Buffering. I did a speed test and i am only getting 4mbps. I spoke to the technician and i had to configure my old router as the new one given by MWEB is not strong enough. I was on the line for 40 minutes and i told the technician i am running out of airtime, and the connection was lost. To my surprise, nobody contacted me again. After numerous calls i am sitting with the same problems. My Vuma line is still not cancelled. I am so frustrated and unhappy with this pathetic service. George ***