CVDM
Claire Van Der Merwe
1 reviews | Active since Sept 2010
18 May 2026, 15:34
Bad service
Still waiting for a response for the complaint I sent through via email on the 7 may! Held so long for call centre and then my call was cut! Can someone please call me regarding my cancelled product
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Replies (1)
Mweb's replyOfficial
18 May 2026, 15:47Hello Claire. We understand how frustrating it is to be waiting this long for feedback, especially after already reaching out via email and spending time trying to get through to the call centre. That’s not the level of responsiveness we aim to provide.We have arranged for our Retentions team to review your account as a priority and get in touch with you directly to further advise on your cancelled product and next steps.Your request is important, and we are focused on ensuring you receive the clarity and resolution you’ve been waiting for without any further delays.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply18 May 2026, 15:47
Official
Hello Claire. We understand how frustrating it is to be waiting this long for feedback, especially after already reaching out via email and spending time trying to get through to the call centre. That’s not the level of responsiveness we aim to provide.We have arranged for our Retentions team to review your account as a priority and get in touch with you directly to further advise on your cancelled product and next steps.Your request is important, and we are focused on ensuring you receive the clarity and resolution you’ve been waiting for without any further delays.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team