Bad service, bad product even worse customer service.

I wish I could give minus stars.

Mweb is supposed to debit on the first of every month, when they don't do that they make it my problem and charge me extra for not paying the debit order on time. What's the point of me providing my banking details for the debit order if they don't debit on time, then I might as well do it manually every month.

My account has now been disconnected for five days even though I paid their debit order manually. I've tried everything under the sun to get hold of them. I tried logging a query on their useless app, did the live chat, tried on WhatsApp, called and even emailed in regarding this.

Spent so much money on data and airtime just trying to get hold of them and to be able to send and receive messages as well. Why should I buy data when I have fibre for that ? When you call in for technical assistance you're on hold so long that eventually even R50's worth of airtime finishes. But once I call in for sales, someone answers almost immediately, so how does that work ?

At this point I'm just ready to cancel this service and they can get their lousy router back as well because I cannot be paying for a product that's not working or dealing with a company that makes it my problem when they don't debit on time.

I would not advise that anyone uses this service provider, you'll die trying to get hold of them once the product is installed.