Bad service, bad customer contact, bad ping, massive packet loss and receiving half what i am paying for.

Placed an order on the 16th of January for an upgrade to my line, got my reference number and then nothing happened since even though i have made various attempts to get hold of them regarding this. Never mind the fact that since the start of April my service has been utterly pathetic, massive ping spikes, severe packet loss and I'm not even getting half of my line rating on speedtest.org. I created a query and they said that they had reset my port and put the query as solved, but their service is still as pathetic and useless as ever. Never mind the fact that they will direct you all over the place by telling you to call this number or call sales and so on and so forth. Worst decision of my life was to go with this company as an ISP and they reinforce this every time i contact them. I would suggest staying away from this company and look elsewhere for an ISP.