Bad service bad advise *****ing peoples money
<p>Mweb is *****ing customers money in the beginning of the month i joined showmax through mweb R99 special. U must have at least 2 mb line and uncapped and now at the 17th of rhe month i cant watch showmax anymore because of fare user policy because i used to much data *** does uncapped mean then? My line a supposed 4mb line never go over 1.8mb mweb is managing my telkom line and im paying for that but i was told this morning that if there is a fault on my line i must contact telkom myself again *** what is mweb doing when they "manage" my line im so sick of your service</p>
Good Day Peera1972,
Thank you for taking the time to raise your concerns.
I tried calling you this morning, however could not reach you.
The account shows that the package was set to 2Mbps last month and was only adjusted to 4Mbps yesterday.
Therefore you should have been receiving 2Mbps speeds, up until the point the package was adjusted to 4Mbps.
The account is also showing that is no longer in a throttled state, as the throttling was lifted upon the upgrade of the package.
The notes from the consultant you liaised with yesterday, show that she was referring to the Telkom telephone line portion.
We do not manage the Telephone line portion and if you encountered an issue with it, you would need to make contact with Telkom.
If the Telephone line and ADSL line was affected, then we could escalate a fault for the ADSL portion and mention the telephone line portion.
Please let us know should you require any further feedback or if you would like us to discuss this with you via telephone.
Kind regards
MWEB Client Services
Good Day Peera1972,
Thank you for taking the time to raise your concerns.
I tried calling you this morning, however could not reach you.
The account shows that the package was set to 2Mbps last month and was only adjusted to 4Mbps yesterday.
Therefore you should have been receiving 2Mbps speeds, up until the point the package was adjusted to 4Mbps.
The account is also showing that is no longer in a throttled state, as the throttling was lifted upon the upgrade of the package.
The notes from the consultant you liaised with yesterday, show that she was referring to the Telkom telephone line portion.
We do not manage the Telephone line portion and if you encountered an issue with it, you would need to make contact with Telkom.
If the Telephone line and ADSL line was affected, then we could escalate a fault for the ADSL portion and mention the telephone line portion.
Please let us know should you require any further feedback or if you would like us to discuss this with you via telephone.
Kind regards
MWEB Client Services