Bad service

I requested to move my line from one Address to another this move was requested way in advance. I Paid from my service one the first of December today is the 11th of December. I have had no connection what so ever. When I contact the call center I am moved from one department to the next with the agents telling you many different stories. I work from home. Today is the 11th I have paid for nothing. I still don't have connection .. I'm sent between Vumatel and Mweb both just useless. Something as simple as moving a line no installation needed just activation not done...