Bad service

The most *** service provider ever. It is a long story but complaint was logged and I was told someone will call me. It has been a week and no one has called. I phoned today and after a long struggle someone decided to help me. I hope they helped me and not like previous calles where the operator said the h/she will do it and it never gets done. Compared to Afrihost with a functional app and you can request a call back AND THEY DO! There is just so many communication problems with Mweb. I cancled my second line and confirmed with 3 different people but still being charge for that line. When ordering my fibre, I said no router and confirmed with 3 people as well. They said they will change it but still on was delivered. This has nothing to do with after sale service and I fear fkr the day that my internet is not working and they need to come out to fix it if this is how we started.