AT
Antonia T
1 reviews | Active since Dec 2025
02 Apr 2026, 15:33
Bad service
Good day,
I have been attempting to get assistance via your app, website chat, and WhatsApp channels for over two hours without receiving any response.
This level of service is extremely disappointing and not what I would expect from MWEB. Kindly treat this matter as urgent and escalate my query, or arrange for a supervisor to contact me as soon as possible.
I would appreciate your prompt attention to this matter.
Kind regards
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
02 Apr 2026, 16:03Hello Antonia. Spending over two hours trying to get assistance across multiple channels without a response is understandably frustrating, especially when your service is impacted and needs urgent attention. That level of delay doesn’t reflect the seamless, responsive experience we aim to provide.We’ve taken ownership of this and arranged for our Billing Support team to review your profile in detail. They will be in touch with you directly to discuss the service suspension, clarify what has occurred, and guide you through the next steps to restore your service as quickly as possible.To help move this forward without any delays, please keep your contact details accessible and, if possible, have any recent billing notifications or reference numbers on hand. This will allow the team to resolve the matter efficiently during the first interaction.Your query is being treated with urgency, and the relevant team is actively working to ensure you receive clear answers and a swift resolution.
Kind regards,
The Mweb Team
Mweb's reply02 Apr 2026, 16:03
Official
Hello Antonia. Spending over two hours trying to get assistance across multiple channels without a response is understandably frustrating, especially when your service is impacted and needs urgent attention. That level of delay doesn’t reflect the seamless, responsive experience we aim to provide.We’ve taken ownership of this and arranged for our Billing Support team to review your profile in detail. They will be in touch with you directly to discuss the service suspension, clarify what has occurred, and guide you through the next steps to restore your service as quickly as possible.To help move this forward without any delays, please keep your contact details accessible and, if possible, have any recent billing notifications or reference numbers on hand. This will allow the team to resolve the matter efficiently during the first interaction.Your query is being treated with urgency, and the relevant team is actively working to ensure you receive clear answers and a swift resolution.
Kind regards,
The Mweb Team
AT
Antonia T's updateReviewer Update
03 Apr 2026, 18:15Poor service and delayed response
Good day,
I am writing to express my dissatisfaction with the level of service I have received.
Your online chat and WhatsApp support channels take hours to respond, which is extremely frustrating. I logged a complaint on HelloPeter on 2 April, yet no one contacted me regarding this matter.
Today, 3 April, I sent my query again at 08:00 and only received assistance at 17:50. This level of delay is unacceptable.
This reflects a serious lack of urgency and customer care, and can only be described as neglect. As a paying customer, I expect timely and efficient support.
I request that this matter be urgently addressed and that I receive proper feedback.
Kind regards,
Antonia Thabethe
***
Good day,
I am writing to express my dissatisfaction with the level of service I have received.
Your online chat and WhatsApp support channels take hours to respond, which is extremely frustrating. I logged a complaint on HelloPeter on 2 April, yet no one contacted me regarding this matter.
Today, 3 April, I sent my query again at 08:00 and only received assistance at 17:50. This level of delay is unacceptable.
This reflects a serious lack of urgency and customer care, and can only be described as neglect. As a paying customer, I expect timely and efficient support.
I request that this matter be urgently addressed and that I receive proper feedback.
Kind regards,
Antonia Thabethe
***
AT
Antonia T's update03 Apr 2026, 18:15
Reviewer Update
Poor service and delayed response
Good day,
I am writing to express my dissatisfaction with the level of service I have received.
Your online chat and WhatsApp support channels take hours to respond, which is extremely frustrating. I logged a complaint on HelloPeter on 2 April, yet no one contacted me regarding this matter.
Today, 3 April, I sent my query again at 08:00 and only received assistance at 17:50. This level of delay is unacceptable.
This reflects a serious lack of urgency and customer care, and can only be described as neglect. As a paying customer, I expect timely and efficient support.
I request that this matter be urgently addressed and that I receive proper feedback.
Kind regards,
Antonia Thabethe
***
Good day,
I am writing to express my dissatisfaction with the level of service I have received.
Your online chat and WhatsApp support channels take hours to respond, which is extremely frustrating. I logged a complaint on HelloPeter on 2 April, yet no one contacted me regarding this matter.
Today, 3 April, I sent my query again at 08:00 and only received assistance at 17:50. This level of delay is unacceptable.
This reflects a serious lack of urgency and customer care, and can only be described as neglect. As a paying customer, I expect timely and efficient support.
I request that this matter be urgently addressed and that I receive proper feedback.
Kind regards,
Antonia Thabethe
***
Mweb's replyOfficial
07 Apr 2026, 14:44 Hello there. Some messages over the Easter weekend may not have been responded to immediately. We want to reassure you that Mweb is fully committed to providing support and will address every query without delay.This is an automated follow-up to make sure you are fully supported. Please send a private message for any assistance—we’ll reply as quickly as possible.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply07 Apr 2026, 14:44
Official
Hello there. Some messages over the Easter weekend may not have been responded to immediately. We want to reassure you that Mweb is fully committed to providing support and will address every query without delay.This is an automated follow-up to make sure you are fully supported. Please send a private message for any assistance—we’ll reply as quickly as possible.Kind regards,
The Mweb Team
The Mweb Team