KM
Khosi M
1 reviews | Active since Oct 2024
03 Jun 2026, 08:38
Bad service at MWEB
Its been 3 days just trying to get my invoice. The app is just as useless as the call center and chat service. You wait hours on end to get through an agent, half way through they cut your call. And for chat, waited 1 hour just to get help until I decided hung up. Its not acceptable and truly unprofessional.
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
03 Jun 2026, 09:03Hi Khosi,
We understand how frustrating it is to spend several days trying to get something as basic as your invoice, especially after long wait times on calls and chat without success. When you’re simply looking for access to your billing information, it should be quick and straightforward, and this situation clearly did not meet that expectation.
We have arranged for your most recent invoice to be emailed to you so you can access it without any further delays.
For future reference, you can also view and download your invoices directly using the following guide:
https://help.mweb.co.za/articles/account-and-billing/billing-information/how-to-download-your-monthly-statement
If you’d like us to review anything further or assist with any other queries, you’re welcome to reach out via Hello Peter, and we’ll make sure it’s followed through.
Kind regards,
Mweb Team
We understand how frustrating it is to spend several days trying to get something as basic as your invoice, especially after long wait times on calls and chat without success. When you’re simply looking for access to your billing information, it should be quick and straightforward, and this situation clearly did not meet that expectation.
We have arranged for your most recent invoice to be emailed to you so you can access it without any further delays.
For future reference, you can also view and download your invoices directly using the following guide:
https://help.mweb.co.za/articles/account-and-billing/billing-information/how-to-download-your-monthly-statement
If you’d like us to review anything further or assist with any other queries, you’re welcome to reach out via Hello Peter, and we’ll make sure it’s followed through.
Kind regards,
Mweb Team
Mweb's reply03 Jun 2026, 09:03
Official
Hi Khosi,
We understand how frustrating it is to spend several days trying to get something as basic as your invoice, especially after long wait times on calls and chat without success. When you’re simply looking for access to your billing information, it should be quick and straightforward, and this situation clearly did not meet that expectation.
We have arranged for your most recent invoice to be emailed to you so you can access it without any further delays.
For future reference, you can also view and download your invoices directly using the following guide:
https://help.mweb.co.za/articles/account-and-billing/billing-information/how-to-download-your-monthly-statement
If you’d like us to review anything further or assist with any other queries, you’re welcome to reach out via Hello Peter, and we’ll make sure it’s followed through.
Kind regards,
Mweb Team
We understand how frustrating it is to spend several days trying to get something as basic as your invoice, especially after long wait times on calls and chat without success. When you’re simply looking for access to your billing information, it should be quick and straightforward, and this situation clearly did not meet that expectation.
We have arranged for your most recent invoice to be emailed to you so you can access it without any further delays.
For future reference, you can also view and download your invoices directly using the following guide:
https://help.mweb.co.za/articles/account-and-billing/billing-information/how-to-download-your-monthly-statement
If you’d like us to review anything further or assist with any other queries, you’re welcome to reach out via Hello Peter, and we’ll make sure it’s followed through.
Kind regards,
Mweb Team
KM
Khosi M's updateReviewer Update
03 Jun 2026, 16:23Hi Mweb team
Thank you for your response, I wish your call center would be as prompt. Please email me my May 2026 invoice and statement please.
Thank you for your response, I wish your call center would be as prompt. Please email me my May 2026 invoice and statement please.
KM
Khosi M's update03 Jun 2026, 16:23
Reviewer Update
Hi Mweb team
Thank you for your response, I wish your call center would be as prompt. Please email me my May 2026 invoice and statement please.
Thank you for your response, I wish your call center would be as prompt. Please email me my May 2026 invoice and statement please.
KM
Khosi M's updateReviewer Update
03 Jun 2026, 16:25and please advise what the problem is with the App. I cannot download or view any of my statements.
KM
Khosi M's update03 Jun 2026, 16:25
Reviewer Update
and please advise what the problem is with the App. I cannot download or view any of my statements.
Mweb's replyOfficial
03 Jun 2026, 16:45Hi Khosi,
Thank you for reaching out. Your May 2026 invoice and statement have been sent to you via email as requested.
If you’re still unable to view or download your statements via the app, we recommend trying the online method instead. You can follow this guide for step‑by‑step instructions:
https://help.mweb.co.za/articles/account-and-billing/billing-information/how-to-download-your-monthly-statement
If the statements are accessible online but not through the app, please let us know more about what you’re experiencing within the app so we can take a closer look and assist further.
Kind regards,
Mweb Team
Thank you for reaching out. Your May 2026 invoice and statement have been sent to you via email as requested.
If you’re still unable to view or download your statements via the app, we recommend trying the online method instead. You can follow this guide for step‑by‑step instructions:
https://help.mweb.co.za/articles/account-and-billing/billing-information/how-to-download-your-monthly-statement
If the statements are accessible online but not through the app, please let us know more about what you’re experiencing within the app so we can take a closer look and assist further.
Kind regards,
Mweb Team
Mweb's reply03 Jun 2026, 16:45
Official
Hi Khosi,
Thank you for reaching out. Your May 2026 invoice and statement have been sent to you via email as requested.
If you’re still unable to view or download your statements via the app, we recommend trying the online method instead. You can follow this guide for step‑by‑step instructions:
https://help.mweb.co.za/articles/account-and-billing/billing-information/how-to-download-your-monthly-statement
If the statements are accessible online but not through the app, please let us know more about what you’re experiencing within the app so we can take a closer look and assist further.
Kind regards,
Mweb Team
Thank you for reaching out. Your May 2026 invoice and statement have been sent to you via email as requested.
If you’re still unable to view or download your statements via the app, we recommend trying the online method instead. You can follow this guide for step‑by‑step instructions:
https://help.mweb.co.za/articles/account-and-billing/billing-information/how-to-download-your-monthly-statement
If the statements are accessible online but not through the app, please let us know more about what you’re experiencing within the app so we can take a closer look and assist further.
Kind regards,
Mweb Team