Bad service at mweb

I called in on Tuesday the 3oth of April 2024 wanting to sign up a contract with them, I spoke to Jason who promised that the wifi will be working with the next 24 hours, On Thurs 2024-05-02 from 14:00 till 15:34 , I tried calling the company to make a follow-up on the progress of my order. The 1st call I was placed on hold for more that 43 minutes, I hanged up. I called in again and I was promised to be called back , the caller now hang up on me. The third time, I was again placed on hold, this time I wanted to cancel the contract which has not even started due to bad service. Whenever I mention to them that I want to cancel, the agent hangs up.