Bad service as usual

Hi I made payment for my fibre in the 5th today the 7th It just disconnected this morning. I have rebooted, unplugged and still nothing no one else is affected in my road. I tried logging a query via the website. I get a error message everyone. I can get through to the tech support via the call centre I'm I'm on hold since 10 it is now 11. Last time I was down for 2 weeks.