Bad service and take long

So I was shopping around for fiber because my wife needs it for working from home I have done this on the 11th November 2022 it is now the 21st November 2022 they have not delivered my device they have not called me I have 2 called them twice to ask what is going on because I have requested a rush on installing I had to buy R300 of data so far, I what gets to me more is my done he's fiber application a day after mine and he's up and running I'm worried that I went with the bad provider.