Bad Service and *******

I contacted mweb at the beginning of Aug and advised them I want to sign up for Fibre and I want to move seemlessly from my old ISP to mweb. I was told to phone back at the end of the month which I did. I told them I need a router as well. Cut a long story short, mwebs activated my account, without providing the router...and now I'm going to be billed in 5 days...and I can't even use the service because the router will only get here next week. Charging people for service when you haven't provided the router for them to use the service is *********. You should only start charging once someone has all the necessary in order to activate the service. I'm very disappointed I decided to use mweb as my choice of a different provider. *******.