Bad service and Query handing

Hi,

I have posted a lot of queries of the same nature to your online query page. All of my query show resolved the next day but only to realize that nothing was done on my queries nor do I receive a call from a technician to notify that the problem was resolved and how. Now I decided to take time to call your 087 number to get more assistance on my problem. After a 30 minutes call of being sent back and forth between the sales and technical department. I finally spoke to a manager by the name Luadin Lottering of who I now believe he is super ***********. After my call he suggested that I forward him an email with the print screen of the issues as I saw on my screen as he did not know what I was talking about. After forwarding the mail on the 15th December 2017, no feedback has been received to date even upon me following up. And also my line speed has been terrible of late and I am on a capped line, especially between 20h00 and 22h00, all the ****** call center person would tell me is to switch the router on and off for which I would have done it prior to calling in!!!

I need my issues to be resolved asap in order to continue to finish off my contract in order to leave your pathetic company with it's **** service.