Bad service and no feedback

This is the 3rd time that I have reported an ADSL line fault and every time the same story, nothing changes.<br> <br> I have an all inclusive package with MWEB line rental included, so this means that if there is a fault on my line MWEB is supposed to follow up with Telkom and at least keep me in the loop.<br> For the last week I have been calling in for update almost every day, just to find that every agent that answers just reads my own feedback back to me. I seems like MWEB technical support just doesnt care to follow up or to give me feedback.<br> I understand that some faults do take time but to tell me that MWEB will only escalate after the 8th working day that's when telkom's SLA expires, ridiculous<br> <br> If I am not helped or some solid feedback are provided to me I will cancel my service with MWEB and also Telkom.<br> <br> Guys if you are reading this, there are some great competition out there, look at LEVEL 7 wireless internet, I know some friends who has it and its great for day to day business, streaming and gaming, and its really not that much more expensive (+- R100 more p/m, worth it)<br> I am getting my installation quote next week.<br> <br> MWEB get your ducks in a row you are going to lose business