bad service and incompetency of staff

I have been with Mweb for a period of over 2 years now and have never missed a payment as it was deducted via payroll. The problem came to effect when we were converted to debit order and i have completed the form to give you guys authority to debit my bank account. The debit order didn't go through from April until July when i gave them call about interruption of my services. At some point both my services were running concurrently even though i requested upgrade, incorrect billing took place on my account. i have made several calls and emails trying to resolve this matter as steep amount of debit order was going through on bank account and incorrect billing or information still given to me. i spoke with Zahra Almas on 01/08/2018 who assured me that correct debit order will go off going forward and requested i made minimum manual payment, of which i did. but come 25/08/2018 incorrect debit order still went off my bank account and have suffered bank charges.i have contacted your offices again as my services were interrupted again due to incorrect information given but instead i was given run around and advise to make manual. i told them that i gave them instruction to debit my account as i dont have time to still making manual payments. t The consultants cannot read billing correctly and they furnish customers with incorrect information and fail to take the blame instead they just sorry. My account is currently disconnected for about 7 days and that is so inconvenienced.