1 reviews | Active since Jul 2015
Bad service and i have been calling them from 16:30 today and im still holding for them even now at 17:07
I have been with MWEB for more than five years, and I am extremely disappointed with the poor service I continue to receive.
Whenever I experience network problems, my issues are not attended to promptly. Calling customer support is frustrating, as I often wait more than 20 minutes without anyone answering. Their chat system is equally unreliable, as responses are either delayed or never come at all.
I work from home, and the ongoing poor network performance has now affected my job to the extent that my company is suggesting I return to the office daily because of the unstable connection. I am also unable to connect my Smart TV to their fibre service, despite paying R891.00 every month.
What is most frustrating is that when payment is delayed, they disconnect the service immediately without first trying to understand the issue or communicate with the customer. This level of service is unacceptable.
Honestly, the network quality and customer support are far below expectation, and I am not satisfied with the value I am receiving for the amount I pay each month.
We understand how frustrating and stressful this has been, especially with your connection affecting your ability to work from home and the ongoing difficulty in getting timely support. This is not the level of service we aim to provide, particularly when it comes to network stability and accessibility of assistance.
We’ve checked your line and do not see any visible issues at the moment. As a precaution, we have provisioned/reset your line to remove any potential underlying issues. Please monitor the connection and let us know if there is any improvement.
If the issue persists, please send us a direct message on Hello Peter with a detailed description of what you are experiencing, including the issue with your Smart TV, so we can investigate further and assist you more effectively.
Kind regards,
The Mweb Team
We understand how frustrating and stressful this has been, especially with your connection affecting your ability to work from home and the ongoing difficulty in getting timely support. This is not the level of service we aim to provide, particularly when it comes to network stability and accessibility of assistance.
We’ve checked your line and do not see any visible issues at the moment. As a precaution, we have provisioned/reset your line to remove any potential underlying issues. Please monitor the connection and let us know if there is any improvement.
If the issue persists, please send us a direct message on Hello Peter with a detailed description of what you are experiencing, including the issue with your Smart TV, so we can investigate further and assist you more effectively.
Kind regards,
The Mweb Team
please note I'm still facing cut off while working on the network and i don't know what is happening with Vuma Tel to be honest
please note I'm still facing cut off while working on the network and i don't know what is happening with Vuma Tel to be honest
We understand how frustrating it must be to continue experiencing intermittent cut-offs, especially while working and relying on a stable connection throughout the day. We also understand your concern regarding possible issues with Vumatel, particularly when the disruption is ongoing and unclear.
To assist you more effectively, could you please provide us with a detailed description of what exactly happens when the connection drops? For example, how long the connection stays up before dropping, whether all devices are affected at the same time, and what lights are showing on your router when the issue occurs.
This information will help us better isolate the cause and escalate it appropriately for further investigation.
Once we have these details, we will ensure the matter is reviewed further and the correct team is engaged if needed.
Kind regards,
Mweb Team
We understand how frustrating it must be to continue experiencing intermittent cut-offs, especially while working and relying on a stable connection throughout the day. We also understand your concern regarding possible issues with Vumatel, particularly when the disruption is ongoing and unclear.
To assist you more effectively, could you please provide us with a detailed description of what exactly happens when the connection drops? For example, how long the connection stays up before dropping, whether all devices are affected at the same time, and what lights are showing on your router when the issue occurs.
This information will help us better isolate the cause and escalate it appropriately for further investigation.
Once we have these details, we will ensure the matter is reviewed further and the correct team is engaged if needed.
Kind regards,
Mweb Team