Bad service and fault repairs

I reported my ADSL line fault at low speed to MWEB who I pay to manage my line on the 13 Feb 2016. I don't get any feedback but only a sms stating the problem was resolved on the 19th where by my line speed was still the same. I re-logged the fault and plenty of phone calls to the help line and on twitter and al they keep on saying the fault has been escalated and 3rd party will investigate and they will contact me, which does not happen. apparently on the 26 Feb they repaired a cable and all should be fine but in fact now I don't have ADSL nor voice line from the 26 Feb WELL DONE on breaking both. once again phoned the help line and twitter and same results NOTHING. we have now run out on data on our phones and tablets to do our kids school projects and getting our emails. I have so many reference numbers I even wonder if anybody is working of this fault. worst service ever received from MWEB and Telkom