Bad service and false charges.

I initiated my move my service with Mweb before the 1st of Feb. I could not get through to their call centre, their WhatsApp line is literally doormat as I never got any response from them. Their social media presence (when it comes to responding)is there but could be better. I sent all that was required of me and waited on Mweb to process my move my service. I tell you it was the most ********** and frustrating experience of my life.

I was firstly advised to change my package regardless mentioning that I did not want to but I ended up choosing a package and expected to be contacted. To get an explanation of how the process would work and what I should expect. I was never contacted to agreed to terms and conditions of the new package, all I got were texts, emails and WhatsApp messages to say that my package had been process and is active. Mind you, I still needed a router no one contacted me about that nor ordered that for me. I was told to plug a router I never was sent. I was charged for a service I did not utilise.

I tried again via all means possible to get in contact of Mweb with no avail. And then I decided to contact my service provider Frogfoot, they sent out immediately their technician and they said my WiFi is fine but Mweb had to send me a router and that they could assist with a report to Mweb detailing their visit and observations.

I was sent emails again confirming my router was on the way and had just been ordered when I finally got someone on their supposed live chat. On the 21st router arrived and only started to use my WiFi then. I was told I would be credited for the time I was not connected.

Came the 25th I was debited and on my app it showed I owed them. How? I don’t know because I was charged for a service I never received and no one till this day has bothered to respond to my emails, texts, WhatsApp or even on their social media platform.

On my lucky day when I finally got someone on the live chat. I was told Mweb charges in advance and I owed this and this and that even though they debit from my account. When I was going to ask where this amount comes from the I owe. The live chat kicked me out. Haaaaaa! Go figure. I am so appalled by Mweb’s service and lack of. They have suspended my service without any proper explanation. I have tried to call in and all you name it but with no avail. If I could I wouldn’t even rate a 1.