Bad service and customer care

Have been calling since 4th of January for a fault on my line. Phoned numerous times with only an answer that my problem has been escalated. Its been more than a month now where I paid in full for a month I had no use of my internet. I'm running a business from home and use the internet to run my phones on to save data but since 4th of January I have spent almost R800 on data. As i use my pc and phone for office use.

I have a 4mbps line with mweb as where they are my line and data so that I dont have to struggle with telkom and they sort out everything and yes I know telkom owns the line but come on why dont mweb put some fire under there asses.

I am very unhappy about this and will never tell anybody to take on a mweb contract or deal because service is real bad and help there is none. To be honest im done with mweb