Bad service and broken promises

Reported fault on 6 January after waiting 1 and a half hours in queue and was told that Vuma will be alerted of fault. Later that afternoon received a email from Vuma to say fault has been repaired however no internet connection. Once again phoned waited 2 hours in queue to be told oh they made a error and that the query had only been allocated to other dept. Phoned again on 7 Jan to be told nothing has been done but it could take 6 days. After being contacted on 9 Jan by vuma to say they will come out on the 11 Jan and Noone arrived Phoned again to be told they just spoke to technician and they on their way. Nobody arrived. No communication no nothing. Mweb keeps saying we have escalated the issue. I am convinced it has been escalated so many times it is now by the president so hopefully day 8 will bring results