BAD SERVICE ALL ROUND FROM CUSTOMER SERVICES

I am really disappointed in MWEB - I ordered a Linqnet mini UPS to keep my internet going during loadshedding. I finally got through to a human being, after a 45 minute wait and reported the problem to them. I was redirected to the technical department and had another mammoth wait. I was told they would deliver a new unit and swap out the other one. Well today I received a message to say they were sending my new unit - when I went to track the order it showed a refurbished unit was being sent - I want a NEW unit. Also the delivery address was incorrect!!!! Once again I spent nearly an hour waiting for a human to speak to me - I was promised a call back regarding the REFURB - still waiting - and expected arrival 22 February 2023 !!!!!!!!!!!!