Bad service all round

I took two contracts with mweb in February 2015. Leading to my last compliant as they promised their service would work I'm my area and it did not and still expected me to make payment. After not using my devices. I cancelled them on the 3/4 February 2016 to cancel my contracts. In January they didn't take their money and I left their money in my account thinking they will take the payment. February came and the same thing happened. They saying I cancelled on 16 February which I know is not true. This has been going around in circles now since February. Now I am being handed over because they never took my direct debit and after explaining in millions of emails that I am not able to make the full amount due because I don't have the money to do so. No one ever made an effort to help me sort this out. Instead they all send me the same email. Explain the same thing. No one seems to be reading my emails and giving me a solution. I can't answer and calls between 8am and 8pm as I work in a call centre and yet no one has made other arrangements to contact me. When I try to call I'm on hold for so long! I just want this sorted!