Bad service

Called in to log a query regarding no internet connection on my line...

Eerything fine my end no cables issue or damage to router or box I get old I must wait 3 5 days to reconnect firstly I'm a business owner and we have students at home who depend on the connectivity to get stuff done this is the second time this has happend and I only got help after 2 weeks the first time wen I came to hello peeter... Pls sort out my line or get a technician out here today... I called in to mweb and a agent Said hold on and she cut the call not bothering to call back