Bad service

Hello Mweb and Octotel, I have been trying to cancel my fibre service since December — over 7 months ago — and I have received no response from either company. My attempts include: • Multiple emails sent to both providers • Live chat not working • No cancellation confirmation • Billing / service not properly closed This lack of support is unacceptable. This post is my final formal request: Cancel my service immediately Send written confirmation of cancellation Provide my final invoice Stop any further billing I will send my account details via private message for security. If this is not resolved within 7 days, I will escalate the matter to ICASA and the National Consumer Commission for failure to cancel and failure to respond. Please treat this as urgent and confirm receipt.