OS
Onezwa S
1 reviews | Active since Jun 2023
02 Mar 2026, 15:49
Bad service
I have been trying to get assistance with my fibre order since 20 Feb. I have been following up both via email and phone. No response on email. And no feedback is given despite the promise to provide feedback. today I cannot get through was waiting for 17 mins on the line on Thursday I was informed I would get feedback within 48 - 72 hrs and 72 hrs expired today and I need internet!! 😩
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
02 Mar 2026, 16:32Hi Onezwa, we see that our team has been in contact with you and is actively working to resolve your fibre order. We understand how urgent this is and appreciate the time you’ve spent following up.The team is prioritising your case and will provide you with a confirmed update as soon as possible. Thank you for your patience while this is being finalised.
Mweb's reply02 Mar 2026, 16:32
Official
Hi Onezwa, we see that our team has been in contact with you and is actively working to resolve your fibre order. We understand how urgent this is and appreciate the time you’ve spent following up.The team is prioritising your case and will provide you with a confirmed update as soon as possible. Thank you for your patience while this is being finalised.
OS
Onezwa S's updateReviewer Update
06 Mar 2026, 10:241. Your team has never been in contact with me I am always the one calling and emailing for updates. I only received a sms when I published this review.
2. I still have not received any feedback. I am no longer in the service.
2. I still have not received any feedback. I am no longer in the service.
OS
Onezwa S's update06 Mar 2026, 10:24
Reviewer Update
1. Your team has never been in contact with me I am always the one calling and emailing for updates. I only received a sms when I published this review.
2. I still have not received any feedback. I am no longer in the service.
2. I still have not received any feedback. I am no longer in the service.
Mweb's replyOfficial
06 Mar 2026, 10:46Hi Onezwa, we understand how frustrating it must be to feel like you’ve had to chase for updates, especially when waiting on an important order.
We can see that our team is actively working on your order and will provide further updates as progress is made. In the meantime, we’ve reached out to them to follow up and ensure you receive an update as soon as possible.
Thank you for sharing your experience. Your feedback helps us improve how we keep customers informed throughout the process. T^
We can see that our team is actively working on your order and will provide further updates as progress is made. In the meantime, we’ve reached out to them to follow up and ensure you receive an update as soon as possible.
Thank you for sharing your experience. Your feedback helps us improve how we keep customers informed throughout the process. T^
Mweb's reply06 Mar 2026, 10:46
Official
Hi Onezwa, we understand how frustrating it must be to feel like you’ve had to chase for updates, especially when waiting on an important order.
We can see that our team is actively working on your order and will provide further updates as progress is made. In the meantime, we’ve reached out to them to follow up and ensure you receive an update as soon as possible.
Thank you for sharing your experience. Your feedback helps us improve how we keep customers informed throughout the process. T^
We can see that our team is actively working on your order and will provide further updates as progress is made. In the meantime, we’ve reached out to them to follow up and ensure you receive an update as soon as possible.
Thank you for sharing your experience. Your feedback helps us improve how we keep customers informed throughout the process. T^