BM
Bahle M

1 reviews | Active since Jul 2014

22 Mar 2026, 06:47

Bad Service

Yesterday Saturday (21st of March 2026) Technicians from Vuma fibre came to install Wifi for tenants and they switched off our line, I went and asked them if are they aware that they have switchef off our line and told them it is very unprofessional to just cut our line without informing us. They told me they will put it back they just needed to add fiber for the tenants. Fast forward it is Sunday and still no wifi and when they left yesterday they did not tell us anything or why our line is not fixed they just packed and left. Mind you we had nothing to do with this whole thing yet we affected and I am working remotely, they did not even consider that. I need assisted ASAP. The technicians were dispatched to come and work in 1 Mkhiwane Place, Mobeni Heights Durban 4092 ***)

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Replies (1)
Mweb
Mweb's reply23 Mar 2026, 09:37
Official
Hi Bahle,  we understand how frustrating it must be to have your connection disrupted, especially while working remotely, and we recognise the impact this has had on your day. We’ve attempted to locate an account using the details provided on HelloPeter but were unable to find any account linked to this information. Could you please confirm if you have an active Mweb account and, if so, provide the registered account name or number? This will allow us to escalate your case and coordinate a resolution as quickly as possible. Kind regards,
The Mweb Team