Bad Service

Sadly, transferring my ADSL to MWeb fibre and my landline phone to MWeb Voip has proven nothing but a nightmare. Their promise was that it would be a seamless transition - not so much!! I have to sit on the phone for ages - longest time, 37 minutes - before a human answers. I have emailed numerous times asking for someone to call me back, but have not had the privilege of having someone phone yet. I just keep getting automated no-reply emails that do not answer my questions or texts keeping me informed that things are in the process. Wish I had never moved across... but it is too late now and I am still waiting for everything to get sorted. Not good MWeb, not good at all.