JE
Julian E
1 reviews | Active since May 2023
11 Sept 2026, 09:22
Bad Service
They actually do not even deserve the 1 star I gave as they are useless. We took a fibre contract with them; guess what? Up until today, we still cannot use the service as it is not connected. We've been calling and put on hold for hours on end and haven't gotten any help. Right now, as I type, we are still on hold for Sinovuyo to give us feedback. The chat started at 08:25, and until now she hasn't said a word about the problem. Why are they still in business? Poor service and everything. I'll never recommend it to anyone. Come month-end, they will want to deduct for the services we didn't even use; this is madness
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Replies (1)
Mweb's replyOfficial
11 Sept 2026, 09:41Hello Julian,
We understand how frustrating it must be to still be unable to use the service after signing up and spending so much time trying to get assistance. We can appreciate how disappointing this experience has been, especially when you're eager to get connected and start using the service.
In many cases, this type of issue can be resolved by manually setting the network on the router. Please try the following:
Kind regards,
Mweb Team
We understand how frustrating it must be to still be unable to use the service after signing up and spending so much time trying to get assistance. We can appreciate how disappointing this experience has been, especially when you're eager to get connected and start using the service.
In many cases, this type of issue can be resolved by manually setting the network on the router. Please try the following:
- Connect a computer to the router via WiFi
- Open your internet browser
- Enter 192.168.0.1 into the address bar
- Login using the password: admin
- Switch LTE from ON to OFF
- Click Settings under the LTE section
- Click Network Selection
- Change the setting from Automatic to 4G
- Click Apply
- Select Connection Mode on the left
- Select Manual
- Click Apply and choose Telkom as the available provider
- Switch LTE from OFF to ON
Kind regards,
Mweb Team
Mweb's reply11 Sept 2026, 09:41
Official
Hello Julian,
We understand how frustrating it must be to still be unable to use the service after signing up and spending so much time trying to get assistance. We can appreciate how disappointing this experience has been, especially when you're eager to get connected and start using the service.
In many cases, this type of issue can be resolved by manually setting the network on the router. Please try the following:
Kind regards,
Mweb Team
We understand how frustrating it must be to still be unable to use the service after signing up and spending so much time trying to get assistance. We can appreciate how disappointing this experience has been, especially when you're eager to get connected and start using the service.
In many cases, this type of issue can be resolved by manually setting the network on the router. Please try the following:
- Connect a computer to the router via WiFi
- Open your internet browser
- Enter 192.168.0.1 into the address bar
- Login using the password: admin
- Switch LTE from ON to OFF
- Click Settings under the LTE section
- Click Network Selection
- Change the setting from Automatic to 4G
- Click Apply
- Select Connection Mode on the left
- Select Manual
- Click Apply and choose Telkom as the available provider
- Switch LTE from OFF to ON
Kind regards,
Mweb Team