Bad service

Worst service provider, they start off well. Providing the Fibre connect and a router within a week but it's been 2weeks and we are still not connected. Which is supposed to take 24-48hours. Their call centre's either don't answer you or are unable to help as they aren't sales. Their aren't accountable have no answer for anything, and are extremely rude. I tweeted the business and was told to DM and have been waiting for a response for over four days. After all this when you want to cancel you are told you must pay 1700, perhaps this is a money making scheme for the business as I have seen to many similar complaints. Your service is extremely bad, a waste of our time and the lack of accountability of this organization is the worst I've ever experienced. It's unfortunate that you place no value on clients or servicing them adequately because you are looking to make a quick buck by them canceling so you make your 1700