RR
Renata R
1 reviews | Active since Mar 2026
28 Apr 2026, 13:49
Bad service
Hi I just would like to write again about the bad service Mweb is giving. No one answer a call, you wait on hold till your airtime runs out. No messenger, WhatsApp or website address answer just a automated reply. Really..... what should I do more in order to talk to an operator...? It is the worst customer service I have experience in my life.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
28 Apr 2026, 13:58Hi Renata,
Thank you for taking the time to share this feedback with us. We can genuinely understand how upsetting and exhausting this experience has been, especially when you’ve made repeated efforts to reach support and are met with long holding times, automated replies, and no clear way to speak to an agent. Feeling blocked from getting help is incredibly frustrating.
Your concerns around call accessibility, long wait times, and limited responsiveness across messaging and online channels are taken seriously. This feedback will be shared with our Service Quality Team for internal review, as it highlights clear gaps in how customers are currently able to reach us for support.
If you would like us to assist further with a specific issue, please reach out to us via Hello Peter with a brief summary of what you need help with, and we’ll do our best to guide this through the appropriate channels.
Kind regards,
Mweb Team
Thank you for taking the time to share this feedback with us. We can genuinely understand how upsetting and exhausting this experience has been, especially when you’ve made repeated efforts to reach support and are met with long holding times, automated replies, and no clear way to speak to an agent. Feeling blocked from getting help is incredibly frustrating.
Your concerns around call accessibility, long wait times, and limited responsiveness across messaging and online channels are taken seriously. This feedback will be shared with our Service Quality Team for internal review, as it highlights clear gaps in how customers are currently able to reach us for support.
If you would like us to assist further with a specific issue, please reach out to us via Hello Peter with a brief summary of what you need help with, and we’ll do our best to guide this through the appropriate channels.
Kind regards,
Mweb Team
Mweb's reply28 Apr 2026, 13:58
Official
Hi Renata,
Thank you for taking the time to share this feedback with us. We can genuinely understand how upsetting and exhausting this experience has been, especially when you’ve made repeated efforts to reach support and are met with long holding times, automated replies, and no clear way to speak to an agent. Feeling blocked from getting help is incredibly frustrating.
Your concerns around call accessibility, long wait times, and limited responsiveness across messaging and online channels are taken seriously. This feedback will be shared with our Service Quality Team for internal review, as it highlights clear gaps in how customers are currently able to reach us for support.
If you would like us to assist further with a specific issue, please reach out to us via Hello Peter with a brief summary of what you need help with, and we’ll do our best to guide this through the appropriate channels.
Kind regards,
Mweb Team
Thank you for taking the time to share this feedback with us. We can genuinely understand how upsetting and exhausting this experience has been, especially when you’ve made repeated efforts to reach support and are met with long holding times, automated replies, and no clear way to speak to an agent. Feeling blocked from getting help is incredibly frustrating.
Your concerns around call accessibility, long wait times, and limited responsiveness across messaging and online channels are taken seriously. This feedback will be shared with our Service Quality Team for internal review, as it highlights clear gaps in how customers are currently able to reach us for support.
If you would like us to assist further with a specific issue, please reach out to us via Hello Peter with a brief summary of what you need help with, and we’ll do our best to guide this through the appropriate channels.
Kind regards,
Mweb Team
RR
Renata R's updateReviewer Update
28 Apr 2026, 14:01I am sorry but this is not good enough.
RR
Renata R's update28 Apr 2026, 14:01
Reviewer Update
I am sorry but this is not good enough.
Mweb's replyOfficial
28 Apr 2026, 14:11Hello Renata
You're welcome to reach out to us via private message with your query and account details. We're here to help.
Kind regards,
Mweb Team
You're welcome to reach out to us via private message with your query and account details. We're here to help.
Kind regards,
Mweb Team
Mweb's reply28 Apr 2026, 14:11
Official
Hello Renata
You're welcome to reach out to us via private message with your query and account details. We're here to help.
Kind regards,
Mweb Team
You're welcome to reach out to us via private message with your query and account details. We're here to help.
Kind regards,
Mweb Team