pM
pontsho M
1 reviews | Active since Oct 2013
08 Jun 2026, 18:25
Bad service
I never complain when I get bad service but man Mweb your service is terrible. Hire more people let’s start there. Holding on the line for close to 30minutes is absolutely ridiculous. You have a problem which is not enough employees. Your live chat service is also pathetic. My service has been disconnected although I made a payment over two weeks ago. Please get this sorted by tomorrow or I am cancelling my service with you guys.
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Replies (1)
Mweb's replyOfficial
09 Jun 2026, 08:44Hi Pontsho,
We understand how frustrating it must be to struggle to get through to support while your service has been disconnected, especially after making payment. When you rely on your connection daily, delays like this can be very disruptive and understandably stressful. This situation has clearly not met the level of support accessibility and billing clarity we aim to provide.
We can confirm that your payment has been received, however there is still an outstanding balance of R236.00 on your account, which is the reason the service has not yet been fully restored.
To assist further, we have arranged for the Finance Team to review your account and reach out to you directly to help resolve the outstanding amount and ensure your service is reconnected as soon as possible. Your feedback will also be shared with our Service Quality Team for review and improvement, as ensuring clear communication and reliable support remains a key priority.
If you require any additional assistance, please send us a direct message on Hello Peter, and we’ll gladly continue assisting.
We will continue to follow up internally to ensure your account is resolved and your connection is restored without further delays.
Kind regards,
Mweb Team
We understand how frustrating it must be to struggle to get through to support while your service has been disconnected, especially after making payment. When you rely on your connection daily, delays like this can be very disruptive and understandably stressful. This situation has clearly not met the level of support accessibility and billing clarity we aim to provide.
We can confirm that your payment has been received, however there is still an outstanding balance of R236.00 on your account, which is the reason the service has not yet been fully restored.
To assist further, we have arranged for the Finance Team to review your account and reach out to you directly to help resolve the outstanding amount and ensure your service is reconnected as soon as possible. Your feedback will also be shared with our Service Quality Team for review and improvement, as ensuring clear communication and reliable support remains a key priority.
If you require any additional assistance, please send us a direct message on Hello Peter, and we’ll gladly continue assisting.
We will continue to follow up internally to ensure your account is resolved and your connection is restored without further delays.
Kind regards,
Mweb Team
Mweb's reply09 Jun 2026, 08:44
Official
Hi Pontsho,
We understand how frustrating it must be to struggle to get through to support while your service has been disconnected, especially after making payment. When you rely on your connection daily, delays like this can be very disruptive and understandably stressful. This situation has clearly not met the level of support accessibility and billing clarity we aim to provide.
We can confirm that your payment has been received, however there is still an outstanding balance of R236.00 on your account, which is the reason the service has not yet been fully restored.
To assist further, we have arranged for the Finance Team to review your account and reach out to you directly to help resolve the outstanding amount and ensure your service is reconnected as soon as possible. Your feedback will also be shared with our Service Quality Team for review and improvement, as ensuring clear communication and reliable support remains a key priority.
If you require any additional assistance, please send us a direct message on Hello Peter, and we’ll gladly continue assisting.
We will continue to follow up internally to ensure your account is resolved and your connection is restored without further delays.
Kind regards,
Mweb Team
We understand how frustrating it must be to struggle to get through to support while your service has been disconnected, especially after making payment. When you rely on your connection daily, delays like this can be very disruptive and understandably stressful. This situation has clearly not met the level of support accessibility and billing clarity we aim to provide.
We can confirm that your payment has been received, however there is still an outstanding balance of R236.00 on your account, which is the reason the service has not yet been fully restored.
To assist further, we have arranged for the Finance Team to review your account and reach out to you directly to help resolve the outstanding amount and ensure your service is reconnected as soon as possible. Your feedback will also be shared with our Service Quality Team for review and improvement, as ensuring clear communication and reliable support remains a key priority.
If you require any additional assistance, please send us a direct message on Hello Peter, and we’ll gladly continue assisting.
We will continue to follow up internally to ensure your account is resolved and your connection is restored without further delays.
Kind regards,
Mweb Team