Bad service

Good day , The box have been delivered for fiber ,but im still waiting for the router and installation that hasnt been done which was supposed to be delivered the 23 march already as was stipulated but still no one came to install the router i wanted this escalated to management as this is poor service which is unacceptable which means that the monthly deduction should be reduces as i have registered for the services on the 13 march or the pro rata deduction needs to be cancelled as the service has not be delivered i also want the fiber to be activated before 1pm which means the router needs be delivered installed and activated immediately anotherwise I'm canceling my service and I want to be called on the following number *** as I called and waste 200 rand airtime on call a few minutes ago and no has called me back