Bad service.

I have fibre through mweb on a Lightstruck line. This is an uncapped, un-throttled contract. I watch movies and series through my Android TV Box and downloaded apps. At night time this has become virtually impossible as we have almost every ½ minute buffering. In the daytime we don't have any problems, perfect picture and zero buffering. I phoned Mweb today to ask what is the problem and I'm told that I can watch paid movies & series through Netflix and Dstv Now and that Mweb throttle my line as I'm not using paid packages. This was certainly not conveyed to me or I cannot find this in writing. Now to cancel this I'm going to have to pay for the router and installation fees. This is a warning if you like me want to use an Android TV Box through Mweb be careful, very careful. I'll have to see out my 1 year then its good bye Mweb.