SW
Stacy W
1 reviews | Active since Apr 2020
03 Sept 2026, 18:32
Bad service
Am extremely disappointed and angry with Mweb service provider. Once again no wifi
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Replies (1)
Mweb's replyOfficial
04 Sept 2026, 08:28Morning Stacy
We genuinely understand how frustrating it is to be without Wi-Fi again, especially when you’re already dealing with an ongoing connection issue. We can appreciate why this has left you feeling disappointed with your MWEB experience.Our Support team has connected with you and worked through the troubleshooting with you. Following those checks, we can confirm that a fault has now been logged with Openserve for further investigation and resolution.Openserve Fault ***Our teams will continue monitoring the fault and liaising with Openserve as their investigation progresses. We’ll keep you updated directly via SMS as soon as further feedback becomes available.We know how important it is to have a reliable connection, and we’ll continue following this through with the relevant teams until we have further feedback from Openserve.Thank you for raising this with us and for allowing our team to investigate it further.
Kind regards,
The MWEB Team
We genuinely understand how frustrating it is to be without Wi-Fi again, especially when you’re already dealing with an ongoing connection issue. We can appreciate why this has left you feeling disappointed with your MWEB experience.Our Support team has connected with you and worked through the troubleshooting with you. Following those checks, we can confirm that a fault has now been logged with Openserve for further investigation and resolution.Openserve Fault ***Our teams will continue monitoring the fault and liaising with Openserve as their investigation progresses. We’ll keep you updated directly via SMS as soon as further feedback becomes available.We know how important it is to have a reliable connection, and we’ll continue following this through with the relevant teams until we have further feedback from Openserve.Thank you for raising this with us and for allowing our team to investigate it further.
Kind regards,
The MWEB Team
Mweb's reply04 Sept 2026, 08:28
Official
Morning Stacy
We genuinely understand how frustrating it is to be without Wi-Fi again, especially when you’re already dealing with an ongoing connection issue. We can appreciate why this has left you feeling disappointed with your MWEB experience.Our Support team has connected with you and worked through the troubleshooting with you. Following those checks, we can confirm that a fault has now been logged with Openserve for further investigation and resolution.Openserve Fault ***Our teams will continue monitoring the fault and liaising with Openserve as their investigation progresses. We’ll keep you updated directly via SMS as soon as further feedback becomes available.We know how important it is to have a reliable connection, and we’ll continue following this through with the relevant teams until we have further feedback from Openserve.Thank you for raising this with us and for allowing our team to investigate it further.
Kind regards,
The MWEB Team
We genuinely understand how frustrating it is to be without Wi-Fi again, especially when you’re already dealing with an ongoing connection issue. We can appreciate why this has left you feeling disappointed with your MWEB experience.Our Support team has connected with you and worked through the troubleshooting with you. Following those checks, we can confirm that a fault has now been logged with Openserve for further investigation and resolution.Openserve Fault ***Our teams will continue monitoring the fault and liaising with Openserve as their investigation progresses. We’ll keep you updated directly via SMS as soon as further feedback becomes available.We know how important it is to have a reliable connection, and we’ll continue following this through with the relevant teams until we have further feedback from Openserve.Thank you for raising this with us and for allowing our team to investigate it further.
Kind regards,
The MWEB Team