TM
Thandi M
1 reviews | Active since Nov 2019
31 Mar 2026, 22:41
Bad service
I am extremely tired of the inconvenience that is continuously caused by mweb. My account has once again been debited with the amount I did not agree on. This needs to stop.
Helpful (0)
Replies (7)0
Replies (7)
Mweb's replyOfficial
01 Apr 2026, 08:19Hello Thandi. Thank you for letting us know. We understand how concerning it is to see an unexpected debit on your account, and we want to ensure this is resolved quickly and correctly. Please send us a private message with your profile and billing details so we can review everything thoroughly and assist you directly. We’re here to make sure this is sorted smoothly.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply01 Apr 2026, 08:19
Official
Hello Thandi. Thank you for letting us know. We understand how concerning it is to see an unexpected debit on your account, and we want to ensure this is resolved quickly and correctly. Please send us a private message with your profile and billing details so we can review everything thoroughly and assist you directly. We’re here to make sure this is sorted smoothly.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's replyOfficial
01 Apr 2026, 08:21Hello Thandi.
Thank you for letting us know. We understand how concerning it is to see an unexpected debit on your account, and we want to ensure this is resolved quickly and correctly. Please send us a private message with your profile and billing details so we can review everything thoroughly and assist you directly. We’re here to make sure this is sorted smoothly.
Kind regards,
The Mweb Team
Thank you for letting us know. We understand how concerning it is to see an unexpected debit on your account, and we want to ensure this is resolved quickly and correctly. Please send us a private message with your profile and billing details so we can review everything thoroughly and assist you directly. We’re here to make sure this is sorted smoothly.
Kind regards,
The Mweb Team
Mweb's reply01 Apr 2026, 08:21
Official
Hello Thandi.
Thank you for letting us know. We understand how concerning it is to see an unexpected debit on your account, and we want to ensure this is resolved quickly and correctly. Please send us a private message with your profile and billing details so we can review everything thoroughly and assist you directly. We’re here to make sure this is sorted smoothly.
Kind regards,
The Mweb Team
Thank you for letting us know. We understand how concerning it is to see an unexpected debit on your account, and we want to ensure this is resolved quickly and correctly. Please send us a private message with your profile and billing details so we can review everything thoroughly and assist you directly. We’re here to make sure this is sorted smoothly.
Kind regards,
The Mweb Team
Mweb's replyOfficial
01 Apr 2026, 15:19Hello Thandi.
Please share the account holder ID number and the amount you are querying so we may verify your details, investigate the account, and assist you with a way forward directly.
Kind regards,
The Mweb Team
Please share the account holder ID number and the amount you are querying so we may verify your details, investigate the account, and assist you with a way forward directly.
Kind regards,
The Mweb Team
Mweb's reply01 Apr 2026, 15:19
Official
Hello Thandi.
Please share the account holder ID number and the amount you are querying so we may verify your details, investigate the account, and assist you with a way forward directly.
Kind regards,
The Mweb Team
Please share the account holder ID number and the amount you are querying so we may verify your details, investigate the account, and assist you with a way forward directly.
Kind regards,
The Mweb Team
TM
Thandi M's updateReviewer Update
01 Apr 2026, 15:53My id number is *** 088, the amount is R7
29
29
TM
Thandi M's update01 Apr 2026, 15:53
Reviewer Update
My id number is *** 088, the amount is R7
29
29
TM
Thandi M's updateReviewer Update
01 Apr 2026, 16:43Kindly note that I spoke to the rentention department and they confirmed that my package will move to R489. How can R489 subsequently become R729 due to a price increase???
TM
Thandi M's update01 Apr 2026, 16:43
Reviewer Update
Kindly note that I spoke to the rentention department and they confirmed that my package will move to R489. How can R489 subsequently become R729 due to a price increase???
Mweb's replyOfficial
01 Apr 2026, 16:48Hello Thandi,
Thank you for providing the additional information. Your account has been escalated to our Retentions Team, who will review it thoroughly and reach out to you with feedback as soon as possible. We appreciate your patience while they look into this.
If you require any further assistance, please send a direct message on Hello Peter, and our team will be happy to help.
Kind regards,
The Mweb Team
Thank you for providing the additional information. Your account has been escalated to our Retentions Team, who will review it thoroughly and reach out to you with feedback as soon as possible. We appreciate your patience while they look into this.
If you require any further assistance, please send a direct message on Hello Peter, and our team will be happy to help.
Kind regards,
The Mweb Team
Mweb's reply01 Apr 2026, 16:48
Official
Hello Thandi,
Thank you for providing the additional information. Your account has been escalated to our Retentions Team, who will review it thoroughly and reach out to you with feedback as soon as possible. We appreciate your patience while they look into this.
If you require any further assistance, please send a direct message on Hello Peter, and our team will be happy to help.
Kind regards,
The Mweb Team
Thank you for providing the additional information. Your account has been escalated to our Retentions Team, who will review it thoroughly and reach out to you with feedback as soon as possible. We appreciate your patience while they look into this.
If you require any further assistance, please send a direct message on Hello Peter, and our team will be happy to help.
Kind regards,
The Mweb Team
TM
Thandi M's updateReviewer Update
01 Apr 2026, 16:54I refuse to suffer due someone who is ***********. I previously asked for a downgrade it is not my fault soneone did not do their job.
TM
Thandi M's update01 Apr 2026, 16:54
Reviewer Update
I refuse to suffer due someone who is ***********. I previously asked for a downgrade it is not my fault soneone did not do their job.