MC
Melanie C
1 reviews | Active since Jan 2021
12 Apr 2026, 11:35
Bad service
I called technical assistance on Saturday, I waited for 2 hours being 42 in the q. When I finally reached number one and the technical assistant answered. Halfway through the conversation the line is cut off, she hung up. I have been sent a new ZTE wifi rooter which configured they say. At the end of the day th router does not work properly. How can I be expected to be in another 2 hour quee to report it! This is just terrible to be treated this way when you are faithfully honouring the payments! The honourable thing for them to do is send a technician with the correct router and come set it up!
Helpful (0)
Replies (19)0
Replies (19)
Mweb's replyOfficial
13 Apr 2026, 10:49Good morning, Melanie,
We understand how frustrating this experience must have been, especially after waiting such a long time in the queue, having the call cut off during the discussion, and then still being left with a router that is not functioning correctly. This is understandably stressful, particularly when you are continuing to honour payments and expect reliable support in return.
To assist further and review your account in detail, please send a direct message on Hello Peter with your email address, cellphone number, or MWEB account number linked to the service. Once received, the team will be able to investigate and assist you further.
Kind regards,
The Mweb Team
We understand how frustrating this experience must have been, especially after waiting such a long time in the queue, having the call cut off during the discussion, and then still being left with a router that is not functioning correctly. This is understandably stressful, particularly when you are continuing to honour payments and expect reliable support in return.
To assist further and review your account in detail, please send a direct message on Hello Peter with your email address, cellphone number, or MWEB account number linked to the service. Once received, the team will be able to investigate and assist you further.
Kind regards,
The Mweb Team
Mweb's reply13 Apr 2026, 10:49
Official
Good morning, Melanie,
We understand how frustrating this experience must have been, especially after waiting such a long time in the queue, having the call cut off during the discussion, and then still being left with a router that is not functioning correctly. This is understandably stressful, particularly when you are continuing to honour payments and expect reliable support in return.
To assist further and review your account in detail, please send a direct message on Hello Peter with your email address, cellphone number, or MWEB account number linked to the service. Once received, the team will be able to investigate and assist you further.
Kind regards,
The Mweb Team
We understand how frustrating this experience must have been, especially after waiting such a long time in the queue, having the call cut off during the discussion, and then still being left with a router that is not functioning correctly. This is understandably stressful, particularly when you are continuing to honour payments and expect reliable support in return.
To assist further and review your account in detail, please send a direct message on Hello Peter with your email address, cellphone number, or MWEB account number linked to the service. Once received, the team will be able to investigate and assist you further.
Kind regards,
The Mweb Team
MC
Melanie C's updateReviewer Update
15 Apr 2026, 09:36Account ***4.
I want to.cancel this account. Even now I have no internet. The new router does not work, and the old one does not work. So I have no internet.
I want to.cancel this account. Even now I have no internet. The new router does not work, and the old one does not work. So I have no internet.
MC
Melanie C's update15 Apr 2026, 09:36
Reviewer Update
Account ***4.
I want to.cancel this account. Even now I have no internet. The new router does not work, and the old one does not work. So I have no internet.
I want to.cancel this account. Even now I have no internet. The new router does not work, and the old one does not work. So I have no internet.
Mweb's replyOfficial
15 Apr 2026, 10:39Hello Melanie,
Thank you for sharing the details. A technical support specialist has been arranged to reach out and assist you with resolving the connectivity issue as a priority. Your request has been logged under reference MWB***2, and the team will follow up with you directly to provide the necessary support and troubleshooting.
If you need any further assistance, you are welcome to send a direct message on Hello Peter with your details so we can ensure this is attended to promptly.
Kind regards,
Mweb Team
Thank you for sharing the details. A technical support specialist has been arranged to reach out and assist you with resolving the connectivity issue as a priority. Your request has been logged under reference MWB***2, and the team will follow up with you directly to provide the necessary support and troubleshooting.
If you need any further assistance, you are welcome to send a direct message on Hello Peter with your details so we can ensure this is attended to promptly.
Kind regards,
Mweb Team
Mweb's reply15 Apr 2026, 10:39
Official
Hello Melanie,
Thank you for sharing the details. A technical support specialist has been arranged to reach out and assist you with resolving the connectivity issue as a priority. Your request has been logged under reference MWB***2, and the team will follow up with you directly to provide the necessary support and troubleshooting.
If you need any further assistance, you are welcome to send a direct message on Hello Peter with your details so we can ensure this is attended to promptly.
Kind regards,
Mweb Team
Thank you for sharing the details. A technical support specialist has been arranged to reach out and assist you with resolving the connectivity issue as a priority. Your request has been logged under reference MWB***2, and the team will follow up with you directly to provide the necessary support and troubleshooting.
If you need any further assistance, you are welcome to send a direct message on Hello Peter with your details so we can ensure this is attended to promptly.
Kind regards,
Mweb Team
MC
Melanie C's updateReviewer Update
15 Apr 2026, 12:02Hi
If I cannot get a technician sent to me it is of no use. I would like to request that this contract be canceled with immediate effect. As is stands I have no internet due to the fact that you sent a router that does not work, and now the old one also dont work. Please cancel this contract with immediate effect.
If I cannot get a technician sent to me it is of no use. I would like to request that this contract be canceled with immediate effect. As is stands I have no internet due to the fact that you sent a router that does not work, and now the old one also dont work. Please cancel this contract with immediate effect.
MC
Melanie C's update15 Apr 2026, 12:02
Reviewer Update
Hi
If I cannot get a technician sent to me it is of no use. I would like to request that this contract be canceled with immediate effect. As is stands I have no internet due to the fact that you sent a router that does not work, and now the old one also dont work. Please cancel this contract with immediate effect.
If I cannot get a technician sent to me it is of no use. I would like to request that this contract be canceled with immediate effect. As is stands I have no internet due to the fact that you sent a router that does not work, and now the old one also dont work. Please cancel this contract with immediate effect.
Mweb's replyOfficial
15 Apr 2026, 12:12Hello Melanie,
We are disappointed to hear that you are considering cancellation, especially as we understand how important a stable connection is when both the new and previous router are not working, leaving you without service.
Your request has been escalated to the Cancellations Team, and they have been asked to urgently reach out to you to assist with your cancellation request and provide any final support or clarification required.
If you need any further assistance, you are welcome to send a direct message on Hello Peter with your details so we can ensure this is handled as a priority.
Kind regards,
Mweb Team
We are disappointed to hear that you are considering cancellation, especially as we understand how important a stable connection is when both the new and previous router are not working, leaving you without service.
Your request has been escalated to the Cancellations Team, and they have been asked to urgently reach out to you to assist with your cancellation request and provide any final support or clarification required.
If you need any further assistance, you are welcome to send a direct message on Hello Peter with your details so we can ensure this is handled as a priority.
Kind regards,
Mweb Team
Mweb's reply15 Apr 2026, 12:12
Official
Hello Melanie,
We are disappointed to hear that you are considering cancellation, especially as we understand how important a stable connection is when both the new and previous router are not working, leaving you without service.
Your request has been escalated to the Cancellations Team, and they have been asked to urgently reach out to you to assist with your cancellation request and provide any final support or clarification required.
If you need any further assistance, you are welcome to send a direct message on Hello Peter with your details so we can ensure this is handled as a priority.
Kind regards,
Mweb Team
We are disappointed to hear that you are considering cancellation, especially as we understand how important a stable connection is when both the new and previous router are not working, leaving you without service.
Your request has been escalated to the Cancellations Team, and they have been asked to urgently reach out to you to assist with your cancellation request and provide any final support or clarification required.
If you need any further assistance, you are welcome to send a direct message on Hello Peter with your details so we can ensure this is handled as a priority.
Kind regards,
Mweb Team
MC
Melanie C's updateReviewer Update
18 Apr 2026, 07:18Good morning
May I request the release of the internet fibre line with immediate effect as the new service provider indicated that the line is still.active..
Please do continue to delay this.
Melanie Coetzee
May I request the release of the internet fibre line with immediate effect as the new service provider indicated that the line is still.active..
Please do continue to delay this.
Melanie Coetzee
MC
Melanie C's update18 Apr 2026, 07:18
Reviewer Update
Good morning
May I request the release of the internet fibre line with immediate effect as the new service provider indicated that the line is still.active..
Please do continue to delay this.
Melanie Coetzee
May I request the release of the internet fibre line with immediate effect as the new service provider indicated that the line is still.active..
Please do continue to delay this.
Melanie Coetzee
Mweb's replyOfficial
20 Apr 2026, 09:47Hi Melanie, we understand the urgency in getting this resolved, especially where the new provider is unable to proceed because the line is still showing as active. Your request has now been submitted to our Cancellations Team to handle the release of the fibre line and ensure it is processed correctly. This step is required to formally disconnect the service and allow the line to be cleared for activation with your new provider. The team will take this forward and complete the necessary deactivation process so the line can be released without further delay. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply20 Apr 2026, 09:47
Official
Hi Melanie, we understand the urgency in getting this resolved, especially where the new provider is unable to proceed because the line is still showing as active. Your request has now been submitted to our Cancellations Team to handle the release of the fibre line and ensure it is processed correctly. This step is required to formally disconnect the service and allow the line to be cleared for activation with your new provider. The team will take this forward and complete the necessary deactivation process so the line can be released without further delay. Kind regards,
The Mweb Team
The Mweb Team
MC
Melanie C's updateReviewer Update
20 Apr 2026, 10:17Good morning
May you kindly indicate exactly when this will be.
May you kindly indicate exactly when this will be.
MC
Melanie C's update20 Apr 2026, 10:17
Reviewer Update
Good morning
May you kindly indicate exactly when this will be.
May you kindly indicate exactly when this will be.
Mweb's replyOfficial
20 Apr 2026, 10:59Hi Melanie, thank you for your message. Our cancellations team has been requested to assist with your query and will be in contact to guide you through the process. They will also confirm the turnaround time, and provide you with the necessary next steps once they engage with your request. Kind regards,
Mweb Support Team
Mweb Support Team
Mweb's reply20 Apr 2026, 10:59
Official
Hi Melanie, thank you for your message. Our cancellations team has been requested to assist with your query and will be in contact to guide you through the process. They will also confirm the turnaround time, and provide you with the necessary next steps once they engage with your request. Kind regards,
Mweb Support Team
Mweb Support Team
MC
Melanie C's updateReviewer Update
20 Apr 2026, 11:05Hi
My new installation is scheduled for 22 April 2026. So thus I do not wish to be delayed any further.
My new installation is scheduled for 22 April 2026. So thus I do not wish to be delayed any further.
MC
Melanie C's update20 Apr 2026, 11:05
Reviewer Update
Hi
My new installation is scheduled for 22 April 2026. So thus I do not wish to be delayed any further.
My new installation is scheduled for 22 April 2026. So thus I do not wish to be delayed any further.
Mweb's replyOfficial
20 Apr 2026, 11:12Hi Melanie, our cancellations team attempted to reach you, however the call went through to voicemail. They will continue to follow up with you to assist further and ensure the request is properly addressed. Kind regards,
Mweb Support Team
Mweb Support Team
Mweb's reply20 Apr 2026, 11:12
Official
Hi Melanie, our cancellations team attempted to reach you, however the call went through to voicemail. They will continue to follow up with you to assist further and ensure the request is properly addressed. Kind regards,
Mweb Support Team
Mweb Support Team
MC
Melanie C's updateReviewer Update
20 Apr 2026, 12:13hi
My you kindly call my landline ***.
My you kindly call my landline ***.
MC
Melanie C's update20 Apr 2026, 12:13
Reviewer Update
hi
My you kindly call my landline ***.
My you kindly call my landline ***.
Mweb's replyOfficial
20 Apr 2026, 12:24Hi Melanie, we’ve noted your request to be contacted on your landline. A request has been submitted to the relevant team to call you on that number and assist further. Kind regards,
Mweb Support Team
Mweb Support Team
Mweb's reply20 Apr 2026, 12:24
Official
Hi Melanie, we’ve noted your request to be contacted on your landline. A request has been submitted to the relevant team to call you on that number and assist further. Kind regards,
Mweb Support Team
Mweb Support Team
MC
Melanie C's updateReviewer Update
25 Jun 2026, 22:48I have noted that mweb continue to deduct via debit order an amount of R869. An amount deducted on 18 June 2026. I am already paying a new service provider. This has been canceled in April already as you can see from the previous compliants This is absolutely dishonest to continue to deduct from my account just because you neglected to cancel the mandate. May you kindly cancel this debit order on your side MWEB!!!!
MC
Melanie C's update25 Jun 2026, 22:48
Reviewer Update
I have noted that mweb continue to deduct via debit order an amount of R869. An amount deducted on 18 June 2026. I am already paying a new service provider. This has been canceled in April already as you can see from the previous compliants This is absolutely dishonest to continue to deduct from my account just because you neglected to cancel the mandate. May you kindly cancel this debit order on your side MWEB!!!!
Mweb's replyOfficial
26 Jun 2026, 08:28Hi Melanie,
We understand how alarming it must be to see a debit order go through after you believe your service was already cancelled, and this has not reflected the level of transparency we aim to deliver.
We’ve reviewed your account and can confirm that the service is cancelled, and we do not currently see any debit order requests reflecting on our side. To ensure we get to the bottom of this and resolve it accurately, we’d like to take a closer look into the transaction you’ve experienced.
Please send through a bank statement or proof of the deduction to *** using the subject line:
Hello Peter review proof of debit order deduction for account ID: ***4
Once you’ve sent the email, kindly let us know here so we can locate it promptly and have our Finance Team investigate further without delay.
We will stay actively involved to ensure this is resolved and you receive full clarity on the deduction.
Kind regards,
Mweb Team
We understand how alarming it must be to see a debit order go through after you believe your service was already cancelled, and this has not reflected the level of transparency we aim to deliver.
We’ve reviewed your account and can confirm that the service is cancelled, and we do not currently see any debit order requests reflecting on our side. To ensure we get to the bottom of this and resolve it accurately, we’d like to take a closer look into the transaction you’ve experienced.
Please send through a bank statement or proof of the deduction to *** using the subject line:
Hello Peter review proof of debit order deduction for account ID: ***4
Once you’ve sent the email, kindly let us know here so we can locate it promptly and have our Finance Team investigate further without delay.
We will stay actively involved to ensure this is resolved and you receive full clarity on the deduction.
Kind regards,
Mweb Team
Mweb's reply26 Jun 2026, 08:28
Official
Hi Melanie,
We understand how alarming it must be to see a debit order go through after you believe your service was already cancelled, and this has not reflected the level of transparency we aim to deliver.
We’ve reviewed your account and can confirm that the service is cancelled, and we do not currently see any debit order requests reflecting on our side. To ensure we get to the bottom of this and resolve it accurately, we’d like to take a closer look into the transaction you’ve experienced.
Please send through a bank statement or proof of the deduction to *** using the subject line:
Hello Peter review proof of debit order deduction for account ID: ***4
Once you’ve sent the email, kindly let us know here so we can locate it promptly and have our Finance Team investigate further without delay.
We will stay actively involved to ensure this is resolved and you receive full clarity on the deduction.
Kind regards,
Mweb Team
We understand how alarming it must be to see a debit order go through after you believe your service was already cancelled, and this has not reflected the level of transparency we aim to deliver.
We’ve reviewed your account and can confirm that the service is cancelled, and we do not currently see any debit order requests reflecting on our side. To ensure we get to the bottom of this and resolve it accurately, we’d like to take a closer look into the transaction you’ve experienced.
Please send through a bank statement or proof of the deduction to *** using the subject line:
Hello Peter review proof of debit order deduction for account ID: ***4
Once you’ve sent the email, kindly let us know here so we can locate it promptly and have our Finance Team investigate further without delay.
We will stay actively involved to ensure this is resolved and you receive full clarity on the deduction.
Kind regards,
Mweb Team
MC
Melanie C's updateReviewer Update
02 Jul 2026, 10:21May you kindly send the correct email address for the finance departement.
MC
Melanie C's update02 Jul 2026, 10:21
Reviewer Update
May you kindly send the correct email address for the finance departement.
Mweb's replyOfficial
02 Jul 2026, 10:25Hi Melanie,
At this stage, the Finance Team does not operate through a direct email channel for queries, however arrangements have already been made for them to contact you directly on the landline number provided. This is to ensure your query is handled personally and without any further delays in getting clarity and resolution.
Kind regards,
Mweb Team
At this stage, the Finance Team does not operate through a direct email channel for queries, however arrangements have already been made for them to contact you directly on the landline number provided. This is to ensure your query is handled personally and without any further delays in getting clarity and resolution.
Kind regards,
Mweb Team
Mweb's reply02 Jul 2026, 10:25
Official
Hi Melanie,
At this stage, the Finance Team does not operate through a direct email channel for queries, however arrangements have already been made for them to contact you directly on the landline number provided. This is to ensure your query is handled personally and without any further delays in getting clarity and resolution.
Kind regards,
Mweb Team
At this stage, the Finance Team does not operate through a direct email channel for queries, however arrangements have already been made for them to contact you directly on the landline number provided. This is to ensure your query is handled personally and without any further delays in getting clarity and resolution.
Kind regards,
Mweb Team
MC
Melanie C's updateReviewer Update
06 Aug 2026, 20:11It si utterly disgusting that this company continues to dedect money from my account although this account was canceled on 15 April 2026 already, your rooter have been collected, yet yoi continue to deduct just because you have access. Today on 6 August I received a threatening sms talking about listing on credit bureau because I have reversed yoir stupid debit order! Can you just ger my details off your records pleaee and stop this stupid deductions!!!!
Take account number ***4 off yoir records ASAP!!!
Take account number ***4 off yoir records ASAP!!!
MC
Melanie C's update06 Aug 2026, 20:11
Reviewer Update
It si utterly disgusting that this company continues to dedect money from my account although this account was canceled on 15 April 2026 already, your rooter have been collected, yet yoi continue to deduct just because you have access. Today on 6 August I received a threatening sms talking about listing on credit bureau because I have reversed yoir stupid debit order! Can you just ger my details off your records pleaee and stop this stupid deductions!!!!
Take account number ***4 off yoir records ASAP!!!
Take account number ***4 off yoir records ASAP!!!
Mweb's replyOfficial
07 Aug 2026, 10:36Hello Melanie,
We understand how concerning it must be to continue seeing deductions after the service was cancelled, especially when the router has already been returned and you're now receiving communications regarding the account. We appreciate that you're looking for clear answers and a resolution.We've reviewed the notes and can see that our Finance Team previously attempted to make contact, however they were unfortunately unable to reach you. To ensure they can successfully discuss and address your concerns, please send us a direct message confirming:
Kind regards,
Mweb Team
We understand how concerning it must be to continue seeing deductions after the service was cancelled, especially when the router has already been returned and you're now receiving communications regarding the account. We appreciate that you're looking for clear answers and a resolution.We've reviewed the notes and can see that our Finance Team previously attempted to make contact, however they were unfortunately unable to reach you. To ensure they can successfully discuss and address your concerns, please send us a direct message confirming:
- If *** is still your preferred contact number
- An alternate contact number (if available)
- Suitable times to reach you
Kind regards,
Mweb Team
Mweb's reply07 Aug 2026, 10:36
Official
Hello Melanie,
We understand how concerning it must be to continue seeing deductions after the service was cancelled, especially when the router has already been returned and you're now receiving communications regarding the account. We appreciate that you're looking for clear answers and a resolution.We've reviewed the notes and can see that our Finance Team previously attempted to make contact, however they were unfortunately unable to reach you. To ensure they can successfully discuss and address your concerns, please send us a direct message confirming:
Kind regards,
Mweb Team
We understand how concerning it must be to continue seeing deductions after the service was cancelled, especially when the router has already been returned and you're now receiving communications regarding the account. We appreciate that you're looking for clear answers and a resolution.We've reviewed the notes and can see that our Finance Team previously attempted to make contact, however they were unfortunately unable to reach you. To ensure they can successfully discuss and address your concerns, please send us a direct message confirming:
- If *** is still your preferred contact number
- An alternate contact number (if available)
- Suitable times to reach you
Kind regards,
Mweb Team