Bad service

Very Poor Service app**** for LTE due to me not working and its what I can afford on the 26th of September I pay for the Telkom sim card R249 as I have my own router on the 6th there was another fee that had to be paid and it was R111.63 paid that on the 6th of October 2025 every week another R111.63 was deducted last week this week I ask them how come my bill is R648, they are telling me, Yes, it was paid, but it was not complete. The October subscription was R360.63 and R111.63 was paid I am now very confused