cB
charmelee B
1 reviews | Active since Mar 2018
22 Apr 2021, 13:50
BAD SERVICE
Hi had great service after i made payment i was called in less than 3mins. Installation time and date was given. I left work early to be there, just to get home and the technician left and installed without the account holders authorization. he installed in the wrong location. I AM VERY UNHAPPY!!! i spoke to the sales lady who dealt with my account Zama and still waiting on her call back, i also spoke to many sales consults, Bondeka Wendy and Yaeesha. i was told by Yaeesha i am now going to wait untill next week with a reinstallation to fix their error. THIS IS UNACCEPTABLE!!! Why must i wait so long to get it installed correctly. I need this sorted ASAP
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Replies (3)cB
I requested a reconnection of my wifi on the 22nd december, then there was an error on vumatel side with my address, and anothe ISP line which got cancelled and emailed to mweb. Im so sick of calling after mweb. No one is calling me back. the sales lady whom assisted me was Yumnah. the were going to follow up and no one calls me, its Going for February 2022 and im STILL WAITING TO GET MY PAYFAST LINK. Why must i call after you guys and noone is assisting me. Its been a month. you guys should give me a free month of wifi for this BAD SERVICE.
charmelee B's updateReviewer Update
27 Jan 2022, 14:37I requested a reconnection of my wifi on the 22nd december, then there was an error on vumatel side with my address, and anothe ISP line which got cancelled and emailed to mweb. Im so sick of calling after mweb. No one is calling me back. the sales lady whom assisted me was Yumnah. the were going to follow up and no one calls me, its Going for February 2022 and im STILL WAITING TO GET MY PAYFAST LINK. Why must i call after you guys and noone is assisting me. Its been a month. you guys should give me a free month of wifi for this BAD SERVICE.
cB
charmelee B's update27 Jan 2022, 14:37
Reviewer Update
I requested a reconnection of my wifi on the 22nd december, then there was an error on vumatel side with my address, and anothe ISP line which got cancelled and emailed to mweb. Im so sick of calling after mweb. No one is calling me back. the sales lady whom assisted me was Yumnah. the were going to follow up and no one calls me, its Going for February 2022 and im STILL WAITING TO GET MY PAYFAST LINK. Why must i call after you guys and noone is assisting me. Its been a month. you guys should give me a free month of wifi for this BAD SERVICE.
cB
charmelee B's updateReviewer Update
27 Jan 2022, 14:39Good Day
i just received an email from Vumatel- this is really pathitic service. My order was not placed. Can i please receive answers. i need my wifi on 1st Feb. I am still going to request a month free wifi on your cost for this bad service.
Good day Charmelee
Thanks for making contact with us.Kindly note that your ISP would need to place a service activation order so that a payment link can be sent to you. At this point the is no order placed for your address.
i just received an email from Vumatel- this is really pathitic service. My order was not placed. Can i please receive answers. i need my wifi on 1st Feb. I am still going to request a month free wifi on your cost for this bad service.
Good day Charmelee
Thanks for making contact with us.Kindly note that your ISP would need to place a service activation order so that a payment link can be sent to you. At this point the is no order placed for your address.
cB
charmelee B's update27 Jan 2022, 14:39
Reviewer Update
Good Day
i just received an email from Vumatel- this is really pathitic service. My order was not placed. Can i please receive answers. i need my wifi on 1st Feb. I am still going to request a month free wifi on your cost for this bad service.
Good day Charmelee
Thanks for making contact with us.Kindly note that your ISP would need to place a service activation order so that a payment link can be sent to you. At this point the is no order placed for your address.
i just received an email from Vumatel- this is really pathitic service. My order was not placed. Can i please receive answers. i need my wifi on 1st Feb. I am still going to request a month free wifi on your cost for this bad service.
Good day Charmelee
Thanks for making contact with us.Kindly note that your ISP would need to place a service activation order so that a payment link can be sent to you. At this point the is no order placed for your address.
cB
charmelee B's updateReviewer Update
27 Jan 2022, 14:43I NEED THIS SORTED, I CALLED AGAIN TODAY AND WAS TOLD VUMA STILL SAYS THEES AN ISP LINE ACTIVE AFTER I EMAILED IT TO *** THAT ITS CANCELLED. WHY DO I HAVE TO STRUGLLED LIKE THIS TO GET ANSWERS??? THIS IS THE WORSE SERVICE RECEIVED. PLEASE CAN I GET THIS SORTED AND ACTIVATED ON YOUR COST FOR CALL THE CALLS I MADE TO YOUR CALL CENTRE
cB
charmelee B's update27 Jan 2022, 14:43
Reviewer Update
I NEED THIS SORTED, I CALLED AGAIN TODAY AND WAS TOLD VUMA STILL SAYS THEES AN ISP LINE ACTIVE AFTER I EMAILED IT TO *** THAT ITS CANCELLED. WHY DO I HAVE TO STRUGLLED LIKE THIS TO GET ANSWERS??? THIS IS THE WORSE SERVICE RECEIVED. PLEASE CAN I GET THIS SORTED AND ACTIVATED ON YOUR COST FOR CALL THE CALLS I MADE TO YOUR CALL CENTRE