HS
Henry S
1 reviews | Active since Feb 2019
05 Sept 2026, 18:28
Bad service
Mweb is the worst company to deal with. Their Support is non existent to me from day one. Terrible.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
07 Sept 2026, 10:23Hi Henry,
We understand how frustrating it can be to reach out for assistance and feel that the support received has not met your expectations. When customers contact us for help, they should feel supported, valued, and confident that their concerns are receiving the attention they deserve. We can see that your connectivity has since been restored, which is positive to note. However, we recognise that your overall experience fell short of the level of service we aim to provide. We remain committed to meeting both your expectations and those of all our customers by ensuring concerns are addressed as effectively and efficiently as possible. Your feedback has been taken seriously and will also be shared with our Service Quality Team for review and improvement. Customer insights such as yours are invaluable in helping us identify opportunities to enhance the service experience we provide.If there's anything further require assistance with, please feel free to send us a direct message via Hello Peter, and we'll gladly take a closer look.
Kind regards,
Mweb Team
We understand how frustrating it can be to reach out for assistance and feel that the support received has not met your expectations. When customers contact us for help, they should feel supported, valued, and confident that their concerns are receiving the attention they deserve. We can see that your connectivity has since been restored, which is positive to note. However, we recognise that your overall experience fell short of the level of service we aim to provide. We remain committed to meeting both your expectations and those of all our customers by ensuring concerns are addressed as effectively and efficiently as possible. Your feedback has been taken seriously and will also be shared with our Service Quality Team for review and improvement. Customer insights such as yours are invaluable in helping us identify opportunities to enhance the service experience we provide.If there's anything further require assistance with, please feel free to send us a direct message via Hello Peter, and we'll gladly take a closer look.
Kind regards,
Mweb Team
Mweb's reply07 Sept 2026, 10:23
Official
Hi Henry,
We understand how frustrating it can be to reach out for assistance and feel that the support received has not met your expectations. When customers contact us for help, they should feel supported, valued, and confident that their concerns are receiving the attention they deserve. We can see that your connectivity has since been restored, which is positive to note. However, we recognise that your overall experience fell short of the level of service we aim to provide. We remain committed to meeting both your expectations and those of all our customers by ensuring concerns are addressed as effectively and efficiently as possible. Your feedback has been taken seriously and will also be shared with our Service Quality Team for review and improvement. Customer insights such as yours are invaluable in helping us identify opportunities to enhance the service experience we provide.If there's anything further require assistance with, please feel free to send us a direct message via Hello Peter, and we'll gladly take a closer look.
Kind regards,
Mweb Team
We understand how frustrating it can be to reach out for assistance and feel that the support received has not met your expectations. When customers contact us for help, they should feel supported, valued, and confident that their concerns are receiving the attention they deserve. We can see that your connectivity has since been restored, which is positive to note. However, we recognise that your overall experience fell short of the level of service we aim to provide. We remain committed to meeting both your expectations and those of all our customers by ensuring concerns are addressed as effectively and efficiently as possible. Your feedback has been taken seriously and will also be shared with our Service Quality Team for review and improvement. Customer insights such as yours are invaluable in helping us identify opportunities to enhance the service experience we provide.If there's anything further require assistance with, please feel free to send us a direct message via Hello Peter, and we'll gladly take a closer look.
Kind regards,
Mweb Team