Bad Service

I completed an order and placed the order with Mpho for online back up facilities on the 3rd March. Since then to now the 18th March we have still not received our order. There has been many calls and emails back and forth to Mpho and only when i contact him does he advise me oh there is a document short or oh this additional form also needs to be completed. So finally after hounding Mpho daily we managed to get all the relevant docs sorted on the 9th March. Since then nothing! How long could it possibly take to arrange since our company already has an existing account with Mweb since they are our internet provider for our whole company. I am appalled by this lack of service. I yesterday managed to get hold of the call centre who emailed Emmerentia Van Der Merwe (Apparently a manager) only to receive an email today saying she is not the manager of Mpho i must contact someone else but that someone else's details are not given. I am tearing my hair out, these people are pathetic!