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Letticia M

1 reviews | Active since Dec 2014

13 Mar 2026, 15:48

Bad service

Agents hungs up online chats no answer always hanging bad

0
Replies (4)
Mweb
Mweb's reply13 Mar 2026, 16:11
Official
Hello Letticia. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.

Kind regards, 
The Mweb Team

LM
Letticia M's update13 Mar 2026, 16:15
Reviewer Update
I have been calling since Monday no assistance agents hangs up or just don’t say anything end up taking to yourself. I want to cancel 1 of my product I don’t have coverage for Telkom you guys can collect the router it’s still new never used as poor network.
Mweb
Mweb's reply13 Mar 2026, 16:20
Official
 Hello Letticia. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.

Kind regards, 
The Mweb Team 
Mweb
Mweb's reply13 Mar 2026, 16:46
Official
Hi Letticia,  thank you for reaching out. We understand how important it is to receive the call back that was promised. The team will reach out to you and assist further, so please keep your phone available for their call. Kind regards,
The Mweb Team